Trainee Customer Service and Application Support Engineer
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Position Overview & Specifications
TDK-Lambda is a supplier to some of the most world leading diverse, technology based original equipment manufacturers worldwide. This includes global leading organisations within Industrial, Medical and Test & Measurement markets.
An opportunity has arisen for a Trainee Customer Service and Application Support Engineer within the Customer Service Department. This role will involve working as part of a small team to investigate and repair power supplies returned by customers.
The successful candidates will become proficient in the use of internal Customer Service return systems and develop a strong knowledge of the complete manufacturing process within TDK-Lambda UK. Furthermore, as the Customer Service department is also part of the wider Customer Technical and Applications support group, there will be opportunity to be involved in customer site visits, system testing and troubleshooting with the addition of report writing functions.
Other skills that will also be developed include competency in the use of the EMC Centre, Design and Validation testing, Component Approval, Safety Engineering and report writing.
Skills, Qualifications and Experience:
- Candidates will develop skills in electrical and electronic failure analysis at a component level and gain knowledge and experience in Power electronics.
- Maths at GCSE Grade B or 6 and English Language at GCSE Grace C or 4/5 is essential.
- GCSE Physics would be desirable.
- Candidates will be required to study an EAL L3 Diploma - Advanced Manufacturing Engineering (electronics) course via day release at Petroc.
- The ability to manage workload, work independently and prioritise tasks.
- Excellent communication skills and the ability to work as a team is essential.
- Computer skills are also essential (MS Office).
This is a full time position working the following hours:
- Monday - Thursday 07:30am - 16:30pm with a 45 minute unpaid lunch break
- Friday 07:30am - 12 noon.
All applicants will be required to complete our Company Application Form and Medical and Right to Work Form before we can process their application. These forms can be downloaded from our website: www.emea.lambda.tdk.com/uk/careers
Alternatively, pop into our Reception to collect the forms or give us a call on 01271 856600.
Please read our Job Applicant Privacy Notice here: www.emea.lambda.tdk.com/uk/careers
Job Types: Full-time, Permanent
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Free parking
- Gym membership
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
Work Location: One location
Application deadline: 23/02/2023
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Electronics Manufacturing
Based on transatlantic hiring benchmarks for Trainee Customer Service and Application Support Engineer roles across TDK Lambda UK Limited's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Electronics Manufacturing.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £27,809 - £51,978 bracket, including retirement vesting and health parity.
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