Customer Service Assistant
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
Transatlantic Cost of Living & Purchasing Power Benchmark
Compare US ($) vs UK (£) Salary & Net Take-Home Pay
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Position Overview & Specifications
Every member of our University is part of the inspiring, supportive, and caring community known as Team Teesside.
What we offer you:
- A holiday entitlement of 185 hours (25 days), increasing to 28 and 30 days after 3 and 5 years’ service respectively, plus bank holidays
- Additional leave over the Christmas and New Year period during the Christmas closure
- Special leave to support a range of circumstances
- Hybrid working arrangements: 40% working from home and 60% on campus
- A variety of provision to support staff with personal development and recognition
- A range of family friendly benefits
- An employee benefits platform which provides discounts with 350+ retailers and access to health and wellbeing resources
We are looking for someone who is passionate about delivering excellent customer service and who would put our enquirers, applicants and students first to ensure we deliver a professional and customer focussed admissions experience. Attention to detail is also important to ensure our data entry is accurate. If after reading the job description and person specification, this sounds like the perfect role for you, we'd love to hear from you.
This post is available on a full-time, job share or flexible working basis. (If you wish to apply on a job share or flexible working basis you must state this on your application).
If you are shortlisted, your interview will take place in person.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Colleges & Universities
Based on transatlantic hiring benchmarks for Customer Service Assistant roles across Teesside University's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Colleges & Universities.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £21,068 - £21,299 bracket, including retirement vesting and health parity.
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