CSCS - Customer Service Specialist
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Position Overview & Specifications
We are an equal opportunities employer and we welcome applications from all suitably qualified persons
Customer Service Specialist Campaign: CSCS (Construction Skills Certification Scheme)
Start date: 27th February 2023
Salary: £21,255 From £10.90 per hour
Location: Bangor Co Down, Site based
Shifts: Full time 37.5
Monday – Friday between 8:00am and 6:00pm.
Training Duration: 7 days
Week 2 Mon – Tues 9am – 5.30pm
The Role
Our callers want to talk to people with personality. People who’ll listen, ask the right questions and offer the solutions that leave them smiling. That’s why we’ll encourage you to be yourself in our fast-moving, fast-growing business.
In this role you will be working on behalf of our CSCS client (Construction Skills Certification Scheme).
CSCS cards provide proof that individuals working on construction sites have the appropriate training and qualifications for the job they do on site. By ensuring the workforce are appropriately qualified the card plays its part in improving standards and safety on UK construction sites. You will provide excellent customer service when assisting with a variety of customer enquiries and support customers via Inbound call handling for General enquiries and to support customers through the Online CSCS Card application process. As such, we’re looking for people with a customer-focused attitude, active listening, effective questioning skills, and a strong product knowledge.This is an inbound role and you will be the first point of contact for people looking for positive and effective solutions.
What do we need from you?
- A good attitude and the ability to interact with lots of different people.
- Confident in holding great conversations in a professional capacity via voice and email interactions.
- Resilience, and a dedicated approach to providing service excellence in a fast paced, target driven environment.
- Competent PC user, using multiple systems, Word and Excel
- Flexibility, great attendance and good time keeping to make sure you are available for our customers.
What can we offer you? Progression.
We have many opportunities for growth and promotion at Teleperformance. We dedicate 1000’s of hours of training every year to help our staff develop their skillset and move into new roles.
96% of our staff in roles such as management, operational support, IT and recruitment have progressed from within the business. Benefits
What can we offer you? Benefits.
As well as working from one of our state of the art contact centre’s we have an amazing benefits package that is tailored to meet the varied needs and preferences of our diverse employees
- Free access to our Lifestyle Benefits programme – featuring discounts, special offers and exclusive employee deals from many retailer partners
- Free access to our Employee Assistance programme – 24/7/365
- Free access to our Zest Interactive Health & Wellbeing Hub
- Life Assurance Cover and Pension Scheme
- Sports & Social Clubs
- Length of Service rewards
- Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
Job Type: Full Time
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Telecommunications Services
Based on transatlantic hiring benchmarks for CSCS - Customer Service Specialist roles across Teleperformance's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Telecommunications Services.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £11 - £11 bracket, including retirement vesting and health parity.
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