Customer Services - Banking and Financial Services
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Position Overview & Specifications
Teleperformance ranked 11 in the Fortune World's Best WorkplacesTM in 2022! At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. We have a fantastic opportunity for Customer Services Specialists working with clients across our Banking, Financial Services and Insurance sector. Previous experience is not necessary as our training and support programme will give you everything needed to succeed in the role.
Start Dates: Continuous- Salary: From £20,319 upwards
- Location: Work from Home
- Shifts: Varying shifts (Part Time not available)
- Training: 1-6 weeks (Campaign Dependant)
- Contract: Permanent
- Background Checking:
- Right to Work in the UK
- Criminal Record Check
- Credit Check
- Any other associated checks (Campaign Dependant)
Our Benefits
- On-line recruitment process, with potential job offer within 24 hours and fully paid training
- Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
- 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
- Length of Service and monthly recognition awards
- Opportunities for career development and progression
- Employee welfare support with free access to our Mental Health Employee Assistance programme
- Pension Scheme
- Discounted holidays, flights and hotels
- Discounted utility bills
- Cineworld tickets - Up to 55% off
- Virgin Trains - 20% off
- Virgin Experience Days – 20% off
- 25% off O2 and 20% of EE Mobile Contracts
- Sony – 20% off Mobile Phones
- Ray-Ban – 20% off
A professional, polite and courteous telephone manner- Ability to deliver excellent service with outgoing nature
- Excellent verbal communication skills
- A good listener who can convey empathy, patience and understanding
- Confident and proactive to deal with difficult situations and conversations
- High levels of accuracy and attention to detail
- Be driven to work towards achievable targets
Financial Sector - Key Responsibilities
- Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels
- Use your problem-solving skills to support our customers, resolve their query and create a positive experience
- Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers
- Have excellent attention to detail
- Be knowledgeable of our client’s process and products and how best to support the customer
- Tel Number - 0800 100 180
- Email - careers2@teleperformance.co.uk
You can follow us on:
@TeleperformanceUK
- @TPmarketingUK
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Telecommunications Services
Based on transatlantic hiring benchmarks for Customer Services - Banking and Financial Services roles across Teleperformance's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Telecommunications Services.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £20,319 - £20,319 bracket, including retirement vesting and health parity.
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