Customer Service Assistant
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Join our team in our fantastic newly refurbished role.
Do you enjoy variety in your role? Do you enjoy interacting and engaging with customers? Do you want to work in a fast paced and entertaining environment?
TENPIN IS NOT JUST ABOUT BOWLING... We are all things entertainment! Arcade Machines, Pool Tables, Cocktails, Pizza’s, and Burgers! Oh! and some of our sites have Houdini’s Escape Rooms, Pingo’s Soft Play, Karaoke and 4D Laser Arena. We have something for the whole family to enjoy.
A career at Tenpin is like no other. Build Your Future. The opportunities are endless, and the benefits are pretty cool too!
The Role
As a Customer Service Assistant, you will be working across all the key areas of the centre, this will include booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and parties, keeping the centre is kept clean and tidy, cooking, and preparing food, whilst being aware of food hygiene regulations and serving drinks, with full knowledge and understanding of the licensing laws
You will work efficiently, show initiative and be friendly. Exceptional customer service will be at heart of your role. You will also need to be confident and comfortable when dealing with customers
Skills You Need
- Full of determination, enthusiasm, and be able to work in fast-paced environment
- Strive to achieve nothing to much trouble attitude
- Able to provide high levels of customer service and have strong communication skills
- Fully flexible around working pattern (evening and weekends will be required)
- Be approachable and helpful
- Be organised and able to multi-task
- A strong team player
Our Fantastic Benefits
- Tenpin Treats – Retailer discounts, Cycle to Work Scheme, Smart Tech and Best Doctors
- Wagestream
- Free Bowling for family and friends
- Free Food
- Enhanced Maternity, Paternity, Adoption leave
- Medicash Health Care Cash Back Scheme
- Employee Assistance Programme
- Free counselling
- Life assurance – 2 x annual salary
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
Career Development
If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles.
What Happens Next?
If you are ready to develop your career with us, click apply and complete the short application process (2 mins).
INDFOHCandidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Sports & Recreation
Based on transatlantic hiring benchmarks for Customer Service Assistant roles across Tenpin's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Sports & Recreation.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £5 - £10 bracket, including retirement vesting and health parity.
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