Customer Service Assistant
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
TEAM MEMBER
Join our team!
TENPIN IS NOT JUST ABOUT BOWLING...
We are all things entertainment! We've got Arcade Machines, Pool Tables, Cocktails, Pizza's and Burgers! Oh and not to forget our Karaoke rooms... Whether your favourite tune is Kanye or SClub 7 you can sing your heart out all night with us!
A career at Tenpin is like no other. Build Your Future. The opportunities are endless, and the benefits are pretty cool too!
As a Team Member for Tenpin, your goal is to make sure our Customers have an EPIC experience when they visit us!
Whether you are pulling a pint at the bar, checking customers in at reception, serving them on the lane or hosting a party (How about a quick song on the karaoke to get the party started?) A career at Tenpin is just as fun as it sounds.
What you will do:
- Greet customers at reception, operate the booking system and tills
- Strive to constantly achieve the highest operating standards throughout the bowl on the lanes, food, drink and amusements
- Ensure that all our customers are having a great time and adopt a ‘nothing is too much trouble’ attitude
- Serve customers and prepare food and drink in the bar and café area
- Host and entertain individuals and parties to a high standard of service
- Lead by example and encourage all colleagues to participate and work together.
We take training seriously. That is why you will be trained in all areas of the business. We work hard to ensure your role has variety as well as meaning that the business has the most practical operation.
What we need from you?
- Full of determination, enthusiasm and patience
- Able to provide high levels of customer service and have strong communication skills
- Fully flexible around working pattern (evening and weekends will be required)
- A strong team player
- Be organised and able to multi-task
Leave no pin standing... BENEFITS!
- Wage stream – Constant access to your earnings
- Medicash – Health Care cash plan (applicable for 18-year old’s and over)
- Smart Tech - Purchase the latest tech from Currys and spread the cost over 12 months interest free straight from your salary.
- Free Bowling for your friends and family!
- Well-Being support – Access to trained Mental Health First Aiders
This is Tenpin. Where the everyday is epic, the virtual becomes reality and where you are Player 1. The game is on and we can’t wait to have you join our team!
Ready to bowl us over?
INDFOHCandidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Sports & Recreation
Based on transatlantic hiring benchmarks for Customer Service Assistant roles across Tenpin's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Sports & Recreation.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £17,446 - £19,779 bracket, including retirement vesting and health parity.
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