Customer Service Representatives - Full Time Opportunities - Glasgow - Immediate Starts!

General information

Job Title Customer Service Representatives - Full Time Opportunities - Glasgow - Immediate Starts! Ref # 7898 Location Glasgow Department General Insurance Operation Management 1 - Glasgow Business Area Customer Assist - Glasgow Working time Full-Time Date Published 11-01-2023

Serving our customers, communities, and planet a little better every day.

Join Tesco Bank in our Glasgow Office - Customer Service Opportunities

Lots of Customer Service Opportunities within the following teams: Core Banking, Customer Protection, Customer Outcomes, Credit Cards, Complaints and General Insurance.

Location: Glasgow, office based with opportunity to work hybrid + 6months

Salary: Starting from £20,500 - £22,500 per annum and annual bonus

Start Dates: We have start dates available in February & March

Great customer service is everything to Tesco Bank. We think it’s what the people who shop at Tesco deserve. So, just like our colleagues at the checkout, we want to serve our customers a little better every day. It makes the difference between blending in with the crowd and standing out as a bank that people love. Join us at our Glasgow city centre office in our Customer Service teams, and it’s the difference you’ll make day after day.

With every call we take, we have a fresh chance to turn everyday money matters into an exceptional experience. And we take thousands. So things can get pretty lively in our contact centre – there’s a real buzz about the place. It’s fast-paced, energetic and (for the kind of people who thrive in a busy atmosphere) a lot of fun.

Whichever team or shift pattern is right for you, these are jobs where personality counts and a strong work ethic is a must. As you’d expect, communication and listening skills are vital, and while you should be comfortable with technology, you should be ready to learn new computer systems. You should have a natural flair for service – with the friendly approach that helps you connect with others.

We know the true value of great customer service people, so we’re ready to make your career a rewarding one. We don’t obsess over targets – we offer a salary that reflects your contribution, together with 33 days holiday (including bank holidays). Then there’s the rest…from a saving on shopping and investing in shares, to childcare vouchers and leisure discounts, we give you a flexible package with lots of different options to suit your lifestyle.

The Perks

We’re here to go the extra mile for our customers – and we’ll do the same for you. It’s simple. If you can deliver the kind of service that makes us the bank for people who shop at Tesco, we’ll reward you and provide you the opportunity grow your career with Tesco Bank

• Competitive salary starting from £20,500 per annum and annual bonus
• Only 36 hours a week contract, permanent job
• A Colleague Discount card: 10% off most products at Tesco Stores
• 20% Off Insurance Products
• Pension scheme, life assurance, sickness benefit
• Maternity pay, paternity leave and 6.6 weeks holidays
• Save as you earn and buy as you earn schemes
• A place where your health & wellbeing really matter - cycle to work scheme, Gympass, mental health experts, a specialised headspace app, a multitude of health and wellness resources
• Great career path with lots of progression opportunities
• Variety of shift patterns
• Full training, fully paid

Apply now and let’s get started!

Additional information

Please note Successful candidates must be able to pass a disclosure, credit check and CIFAS check as part of the recruitment process.

We are proud to have an inclusive culture at Tesco Bank where everyone truly fells able to be themselves. At Tesco Bank, we not only celebrate diversity, but recognise the value and opportunity it brings to enable us to help our shoppers manage their money a little better every day. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities.

Wherever your talent lies, you’ll find challenge and reward in equal measure. We’re here to go the extra mile for our customers - and we’ll do the same for you. It’s simple. As long as you have the ambition, we’ll provide the opportunity for success. If you’re interested in finding out more about what a career at Tesco Bank looks like, click apply to find out more!

How to apply

We value our people and diverse team and believe the variety of backgrounds and experiences make us stronger to achieve our goals. We encourage colleagues to be productive, focus on meaningful work, and look for ways to further develop themselves & career, and have an excellent work/life balance. Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Bank looks like, click apply to find out more!

Why Tesco Bank?

At Tesco Bank everyone is welcome, we value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger in achieving our goals. It’s important to us that we make sure you’re supported by your team and colleague networks every day, celebrating when it matters and helping you to be the best version of yourself. The people make Tesco Bank, and we take pride in what we achieve together.

We’re also a little obsessed with the future. Your future. Our future. That’s why we take development seriously; we want to help you thrive and evolve in your career. Tesco Bank is a place to get on, all colleagues have access to LinkedIn Learning and Abstract, from day one.

All that hard work? Come and see it turned into something real, usable, and important to customers’ and colleagues’ everyday lives. At Tesco Bank, our products make things a little better for everyone.

Our purpose

The Tesco name comes with a dedication to customer service excellence, but Tesco Bank offers something more: a fresh approach to finance. While it’s an innovation, ours is a business built on the next development, the evolution to come. For forward-thinking, technical professionals, that means making a wide-ranging and long-lasting impact in an organisation that’s changing the face of banking for our customers.
We're on a mission to make our customers happier and more successful by putting them in control of their finances.