Customer Sales Advisor

Company description

Job title: Customer Sales Advisor

Location: Cardiff – Dynamic

Salary: Up-to £22,486

Hours: Monday to Friday, 9am – 5pm

Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone’s show on the road. There for our members wherever and whenever they need us, we’re always ready for anything. That’s why, for over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers. As a Customer Sales Advisor, you’ll always go the extra mile for our members. In return, we’ll go the extra mile for you, with excellent training, support, and development opportunities.

This is the job

Are you customer service driven with proven business development and sales experience? As a Customer Sales Advisor you will build relationships with our clients and help to drive revenue and growth for The AA Driving School and BSM Driving School.

This is an excellent opportunity for a sale driven individual to work within a growing team, where you will be responsible for converting pre-qualified leads and managing your client portfolio.

Do you have a passion for supporting others, where collaboration and client relations places you at the heart of the operation? If this sounds like you, we would love to hear from you!

What will I be doing?

You will be working closely other parts of the business necessary to facilitate a new customer
acquisition, such as Trainee Account Management, Finance, Fleet, and Instructor onboarding.

• Converting all possible enquiries received through expert knowledge of the products and services
• Communicating with new client leads as well as managing own backlog of call-backs or other inbound live daily enquiries
• Ensuring all Prospect and Sale stages are clearly and correctly updated to facilitate personal and team reporting of overall Sales performance, in line with monthly targets
• Ensure Treating Customers Fairly is embedded in the culture of the AA to deliver the six customer outcomes of right culture, right information, right delivery, right targeting, right advice, and right post sales treatment

What do I need?

• Proven telephone sales experience
• Experience building rapport and understanding over time with potential new customers, providing ongoing support and advice during a potentially long decision-making process
• Preferably experience of working in a regulated telesales environment, taking care adhere to relevant FCA guidelines on language and script where required
• Demonstrable experience working with proprietary IT systems for Customer Management and Sales

Additional Information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• Diverse learning and development opportunities to support you to progress in your career
• 25 days annual leave plus 8 bank holidays
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Dedicated Employee Assistance Programme