Liability Claims Handler

Company description

Job Title: Liability Claims Handler

Location: Remote

Salary: Up to £24,000 with a performance related bonus on top

Contract: 12 months Fixed term contract to cover maternity leave

About Us

Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone’s show on the road. There for our members wherever and whenever they need us, we’re always ready for anything. That’s why, for over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers. As a Liability Claims Handler, you’ll always go the extra mile for our members. In return, we’ll go the extra mile for you, with excellent training, support and development opportunities.

This is the job

You could have the opportunity to play a crucial part in our Claims teams and ensure that we make the right liability decisions for both our customers and the business.

Our liability team investigates claims in which liability is unclear and your role will be to determine the correct outcome after gathering and reviewing evidence from policyholders, third parties, witnesses, and motor engineers/garages.

This is a fast-paced role and heavily customer-focused so a proactive attitude and a keen eye for customer care is critical to performing well in this role

What will I be doing?

This is a phone based role and you could be speaking to customers during a time when they need us most. As a confident communicator, you’ll be a friendly voice on the end of the phone, building connections and putting them at ease as you support and advise them.

You will be responsible for a portfolio of disputed liability motor claims and your role will be will be make accurate liability assessments and manage the claim until conclusion. You’ll be comfortable handling challenging conversations professionally, with the customers’ best interests at heart. You’ll have an eye for detail assisting you to accurately complete your claim reviews.

What do I need?

• Experience working in a liability role
• Excellent spoken and written communication skills
• Accuracy and attention to detail

Additional Information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• Diverse learning and development opportunities to support you to progress in your career
• 25 days annual leave
• Free AA breakdown membership
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Worksave pension scheme with up to 7% employer contribution
• Dedicated Employee Assistance Programme

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.

We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.

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