IT Graduate

IT Helpdesk Analyst (Graduate)

An exciting opportunity has arisen for a good team player to join the Bank during an exciting period of growth. We are looking for a graduate IT Helpdesk Analyst to work within the dedicated IT team in Northwich, Cheshire.

The Access Bank UK Ltd is the first Bank in London to be awarded Platinum status by Investors in People (IIP) in 2020 demonstrating our commitment to high performance through good people management and strong company culture. This means there is a focus on clearly defined set of core values and the Bank encourages a sense of individual ownership and talent development whilst fostering team spirit and career progression.

We are looking for an IT Helpdesk Analyst to work within the dedicated IT team in Northwich, Cheshire and this role will report to IT Infrastructure and Helpdesk Manager. The key purpose of the role is to provide Helpdesk/1st Line support to 100 business staff mainly across 2 sites acting as the initial point of call for IT Infrastructure, desktops and applications both 3rd party and internally-developed. Respond to day to day general support requests by phone, email to our Helpdesk system and in person. These tasks include access to systems, password resets, printer issues, and business as usual tasks and issues and MS Office issues including Excel.

Some work on specific projects may also be required as projects require.

The role will also require working on a shift rota basis to cover certain business as usual activities which are undertaken by the IT team covering the hours 8:30 – 19:00, also once trained, covering IT end of day duties and on call on a team rota basis.

About the role (shift rota basis to cover the hours 8:30 – 19:00)

This role will be responsible for the 1st line helpdesk support, resolution of issues where possible and progression of tickets to appropriate team members as required.

• General PC knowledge providing technical support for internal business users (Windows 10/11/2022 server, Microsoft Office).
• Provide desktop hardware support and resolution.
• Provision of equipment for new staff.
• Ability to troubleshoot and provide resolution of incidents.
• Answering and logging of calls to helpdesk system.
• Effectively monitor the status of incidents reported escalating to Infrastructure and Helpdesk Manager as necessary to ensure interruptions to service are resolved in a timely manner.
• Coordinate IT business information/activity including interpretation of technical documentation.
• Produce good quality documentation and written reports.
• Support members of staff with requests and provide solutions to general MS office issues.

About you

• A level of experience in an IT desktop support role for Infrastructure and desktop systems.
• Installation and upgrading of PC software on Windows 10/11.
• Basic knowledge of networking (TCP/IP, DNS, DHCP) and network devices, switches, networked printers.
• Approachable and comfortable dealing with people from all levels across the organization.
• Confident telephone manner and able to provide remote support.
• Friendly, flexible, can-do approach.
• Logical thinker with a strong ability to problem solve.
• The ability to work unsupervised, under own initiative prioritising work to strict deadlines.
• Attention to detail and a good team player.
• Able to act with skill, due care, diligence and integrity at all times.
• To be committed to the resolution of issues in demanding timescales sometimes requiring additional effort and hours.
• Windows permissions and access control.

Why join IT?

IT development enables you as an individual to play a key role within the bank to embrace both new and existing technologies in a creative and innovative manner, to further enhance the banks banking platform. The team work hard to collaborate and assist colleagues across the Bank to provide the very best customer experience.

Why work with The Access Bank UK Ltd?

At The Access Bank UK we are committed to helping our employees reach their full potential through providing continuous learning opportunities and the tools and training to help them grow.

We encourage a sense of individual ownership whilst fostering team spirit and are firmly committed to the diversity of our workforce. We are proud to have achieved the Investors in People Platinum accreditation, which is recognised across the world as a mark of excellence.

We are guided by our Core Values:

• Excellence
• Innovation
• Passion for Customers
• Professionalism
• Empowered Employees
• Leadership

Benefits

• Hybrid Working
• Bonus Scheme
• Sponsored Training
• Employee Assistance Programme
• Mentoring Scheme
• Company Events & Awards
• Discounted Gym Membership
• Dress down Friday & Friday breakfast

Salary: £25k

As an equal opportunities employer, The Access Bank UK Ltd is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join The Access Bank UK Ltd