Customer Service
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
About The Accountancy Partnership
A full time or part time Customer Service Assistant is required to join a modern, technology focused accounting and software company in Wirral. The Accountancy Partnership has been in business for 14 years and since that time has recruited a client base of more than 12,000.
They employ more than 100 members of staff and have developed various software products including cloud accounting software Pandle (www.pandle.com).
The Accountancy Partnership are focused on the smaller end of the market, meaning their clients are typically owner-managed businesses and micro businesses. They offer their services nationwide which has resulted in a very diverse client portfolio.
The company has grown more than 40% year on year since inception. This is set to continue, meaning solid career prospects/progression is available for staff members.
Job Description
A full time or part time, permanent Customer Service Assistant is required to join our customer service department with various tasks. The role would involve a range of duties such as dealing with client feedback and making courtesy calls along with processing client survey forms and helping with disengagements to provide a smooth and friendly service. Full training and guidance is offered with the role.
Benefits may include:
- An additional days holiday for each year with the company
- Cycle to work scheme
- Relaxed atmosphere and casual dress code
- CPD and training costs paid for by the company
- Onsite gym and games room
- Free food provided by professional caterers multiple times per week
- Free parking
The Candidate
The candidate should be good at managing their work load and must ensure a high quality service is produced at all times. The candidate should also be confident, a good decision maker, patient, friendly with a professional telephone manner and highly organised.
Minimum of 22.5 hours per week but alternative hours can be agreed.
For more information about our company please visit www.theaccountancy.co.uk
Job Types: Full-time, Permanent
Salary: £20,659.18-£24,192.90 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Gym membership
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Service roles across The Accountancy Partnership's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £20,659 - £24,193 bracket, including retirement vesting and health parity.
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