Seasonal Visitor Welcome Assistant

Role purpose

To be the first to offer a friendly and warm welcome to visitors to The Alnwick Garden and Lilidorei, setting the tone for ‘ THE BEST DAY EVER’ providing information and directions. To have a passion for promoting and upselling The Alnwick Garden and Lilidorei memberships.

Overview

The Alnwick Garden is an award-winning visitor attraction, and charity, located in Alnwick Northumberland. With excess of 360,00 visitors annually The Garden is commercially driven, and visitor focused; whilst also operating as a charity (with associated values) - this provides a unique culture.

The latest addition to The Alnwick Garden offer is Lilidorei – due to open in Spring 2023;

Lilidorei is the brainchild of The Duchess of Northumberland and is a multimillion-pound fantasy-themed recreational attraction located in the heart of Alnwick and will be part of The Alnwick Garden.

The attraction will consist of the largest play structure of its kind, which will include fairy grottos and goblin lairs providing families, particularly children, a unique place full of fun, an imaginative experience of storytelling and outdoor adventures.

One of the main aims of Lilidorei is to encourage children to explore and to nurture their imaginative and creative minds. The play structure includes an enchanted village housing various fantasy, folklore, and mystical characters such as goblins, hobgoblins, dwarves, elves, fairies, pixies and sprites. In addition, it will also have the biggest slide in the world.

Duties and Responsibilities

• Report ready to work as allocated on the rota or as requested by your line manager.
• To dress as required and ensure you always present a friendly and professional image.
• Be an energetic and welcoming presence meeting and greeting visitors taking every opportunity to provide them with a world class and memorable experience.
• To operate and maintain any equipment issued to you for the effective conduct of your duties: radios, scanners, uniform etc
• To attend any training or meetings as requested by your line manager.
• Be prepared to work in evening and weekend activities as and when necessary.
• Ensure that the correct procedure is carried out whilst dealing with missing children, administering first aid if qualified and site evacuation.
• Upsell Friends of The Alnwick Garden Memberships, Annual Passes and Lilidorei Memberships.
• Keep up to date on knowledge of The Alnwick Garden, Lilidorei and the surrounding area.
• You must comply with health and safety, equality opportunities, welfare at work and security.
• Any other duties assigned to you.

Person Specification

The successful applicant will have

• Experience of working in a customer service environment.
• Excellent communication skills
• The ability to remain calm under pressure
• The capacity to work collaboratively and enthusiastically with teams and individuals at all levels of the organisation
• Possess an outgoing and friendly personality.
• Ability to work in a values driven organisation
• Be reliable and punctual.