Customer Services Advisor
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Are you looking to join a fast paced, flexible, challenging business who are obsessed with caring about their people and customers? Where your skills and knowledge will be developed within a team who are passionate about what they do and where diversity is celebrated?
Then this is the role for you!
We offer much more than just a fantastic and inclusive culture with apprenticeships, bonus, participation in our annual Spotlight Awards, Community Trust and our recognition portal – Applause, all of this with a supportive management team.
What we are looking for from you is:
- Enthusiastic and passionate in delivering excellent customer service.
- That you posses effective communication and strong listening skills.
- That you thrive on helping people .
- Adaptable to different situations and are a strong decision maker.
- That you are looking for real career progression
What we offer you!
We are a growing business that are focused on developing our team from within and the opportunities to progress within our company are vast. How you develop is up to you but we’ll make it our job to notice, nurture and support your ambitions. There are multiple opportunities to grow your skills and develop in the role.
You will also have access to wellbeing programs, sick pay and fantastic discounts across many big-name businesses including supermarkets, gym memberships, restaurant, PMI, healthcare cash plans etc.
Further benefits include:
- Employer pension contribution of 6% (providing you, the Employee provides 2%).
- Good work life balance - flexibility to suit you.
- Competitive salary.
- Life Assurance at X4 of your base salary.
- Group Income Protection.
- Generous Annual Leave entitlement.
- Flexible benefits include, but not limited to, discounted gym memberships, restaurant discounts, PMI, healthcare cash plans etc.
- Group annual bonus scheme.
- Learning & Development opportunities including study support options and apprenticeships.
Not sure if you quite fit our requirements yet for this role but know that you would be a good fit for our business? Then please do not hesitate to get in touch with Sky Roskell-Cheale to discuss other opportunities that we will have due to our continuous growth on 020 45292399 or email sky.roskell-cheale@geounderwriting.com. We would love to hear from you!
#LI-SR1 Customer Services Advisor
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Insurance Agencies & Brokerages
Based on transatlantic hiring benchmarks for Customer Services Advisor roles across The Ardonagh Group's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Insurance Agencies & Brokerages.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £33,556 - £39,928 bracket, including retirement vesting and health parity.
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