Trainee Claims Advocate

Job Summary/ Overview

Contributing to the achievement of Corporate objectives by accurately and efficiently broking and/or processing claims received in line with specified terms and conditions.

Principal duties and responsibilities

Managing Resources

• Providing support to Senior Claims Technician and Claims Manager and Assistant Manager as and when required.
• Managing own workload and time, to maximise efficiency and ensure that deadlines and targets are met
• Undertaking ongoing communication with claims colleagues, accounts and other Besso Divisions to ensure timely and accurate production of documentation and maintenance of systems and records
• Providing advice and guidance, and sharing of knowledge and expertise, within own division and across the Group

Relationship Management

• Continuing to develop and maintain relationships with peers and colleagues both within Division and across Besso Group
• Continuing to develop and manage relationships with underwriters, adjusters, attorneys, clients, and industry peers
• Actively participating in regular team discussions/updates

Business Operations

• Overseeing and completing production of new claims files and ensuring they are complete in line with defined standards
• Reviewing and assessing more complex claims anticipating any potential issues/queries and deciding on action required
• Reviewing claims received and providing feedback to placing Brokers to minimise future issues arising
• Highlighting any potential issues to Broker prior to going to Underwriters
• Providing Underwriters with an informed précis of claim
• Answering complex questions from Underwriters quickly and accurately
• Negotiating with underwriters, attorneys and clients on complex claims
• Challenging underwriters, where appropriate, on comments using knowledge of claim and previous experience
• Reviewing and assessing Underwriters comments and making informed decisions
• Overseeing the receiving of settlements within agreed timescale
• Expanding knowledge of policies and their implications.
• Reconciling funds and accounts, investigating any discrepancies that arise
• Producing accurate and quality correspondence, filtering information to ensure of most relevance to receiver
• Providing regular feedback to Claims Manager on portfolio of claims, current status and market conditions and their possible implications
• Checking work produced by junior team members and providing feedback where appropriate
• Attending client meetings as appropriate
• Timely and efficient problem resolution using broad experience gained
• Escalating contentious issues/complex claims to Claims Manager or Head of Division when outside scope of own competency levels
• Ensuring compliance with FCA Guidelines and Group rules and procedures, including maintaining accurate records
• Undertaking general office administrative duties as and when required
• Understanding and working within the parameters of the role

• Market Environment

• Proactively expanding and maintaining awareness of market, industry and business class through networking, client/market meetings, attending conferences/briefings and reading appropriate articles/publications
• Recording Continuous Professional Development (CPD)
• • Understanding and being sensitive to current market dynamics

Education

Good GCSE’s or A Levels including Maths & English
Working towards ACII
Lloyds Introductory Test

Experience

Proven and practical experience of applying competencies at the levels detailed below

Technical Competence

• Knowledge and understanding of the general insurance market and principles
• Understanding of London market structure, practices, processes and procedures including systems and relevant documentation
• Understanding of London market claims practices, processes and procedures including systems and relevant documentation
• Knowledge and understanding of Commercial Property insurance business and markets
• Knowledge and understanding of Professional Indemnity insurance business and markets
• Knowledge and understanding of Marine Cargo insurance business and markets
• Knowledge and understanding of Household insurance business and markets
• Knowledge and understanding of Motor Fleet insurance business and markets
• Knowledge and understanding of Public and Product liability insurance business and markets
• Knowledge and understanding of Employer’s Liability insurance business and markets
• Knowledge and understanding of insurance accounting systems including clients, underwriters, third party and brokerage accounts

Core Competencies

• Working in a team environment
• Client focus and relationships
• Communication
• Driving for results
• Business awareness
• Values based leadership
• Relationships and networks
• Strategic perspective