Customer Service Advisor
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
The Consumer Helpline are expanding and are looking to recruit the best Customer Service Advisors to join our team based in our busy inbound contact centre in the heart of Swansea.
£10.00 Per Hour
Why work with us?
· Fortnightly Pay
· Working as part of a great team
· Robust training program
· Internal progression opportunities
· Full time permanent contracts
Your working hours
Working 37.5 hours per week on a rolling shift pattern across the opening hours of our business which are:
Monday - Thursday 9.00am - 5.30pm
Friday - 09.00am - 4.00pm
The Role
- Answering incoming calls and making outbound calls with customers regarding their energy accounts
- Excellent listening skills to ensure all information is recorded accurately
- Ability to bring a strong rapport with customers
- Proficient with using computer systems
If you have experience of working in a customer focused environment, love talking to people, supporting them to get the best products to meet their needs and want to be part of a people focused business then we would love to hear from you!
Job Types: Full-time, Permanent
Salary: £10.00 per hour
Benefits:
- Company pension
- Referral programme
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Swansea: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Reference ID: SSS03012023
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Service Advisor roles across The Consumer Helpline's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £10 - £10 bracket, including retirement vesting and health parity.
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