Service Desk Manager
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Service Desk Manager
SR3 (18—22) £27,344—£29,439 FTE
37 hours per week, 52 weeks per year
Monday—Friday 8.00am—4.00pm (earlier finish of 3.30pm one day a week)
As part of the IT team the post holder will be required to support the IT Systems Manager in providing a safe, effective and reliable IT environment for the schools large and varied user base, keeping the school at the forefront of information technology.
The Service Desk Manager will have strong customer facing skills and the ability to react well to pressure, responding to incidents and issues logged by staff, students, governors and visitors. You will be presentable, professional and self-motivated with the ability to work alone and as part of a team. Essentially, the successful candidate will be motivated and organised and will monitor the tickets coming in and distribute to the technicians where needed.
Job Type: Full-time
Salary: £27,344.00-£29,439.00 per year
Benefits:
- On-site parking
Ability to commute/relocate:
- NORTHAMPTON: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Application deadline: 17/04/2023
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Service Desk Manager roles across The Duston School's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £27,344 - £29,439 bracket, including retirement vesting and health parity.
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