ICT Support Technician

The Engineering Council is the UK regulatory body for the engineering profession. We hold the national registers of over 229,000 Engineering Technicians (EngTech), Incorporated Engineers (IEng), Chartered Engineers (CEng) and Information and Communications Technology Technicians (ICTTech).

In addition, the Engineering Council sets and maintains the internationally recognised standards of professional competence and ethics that govern the award and retention of these titles. This ensures that employers, government, and wider society - both in the UK and overseas - can have confidence in the knowledge, experience and commitment of professionally registered engineers and technicians.

We are currently seeking an experienced ICT Support Technician to support the operation of the organisation’s ICT systems.

Key Responsibilities:

• Maintain the business-as-usual operations
• Support day-to-day use of systems and applications, providing ad-hoc help and training
• Maintain ICT assets, including tracking and the ethical and legal disposal of equipment
• Automation and validation of configuration systems
• Document ICT systems and processes
• Database maintenance, backups and recovery
• Check and validate data and system security and integrity
• Data driven report writing, maintenance and validation
• Assist the Database & ICT Manager in their day-to-day role and deputising where necessary
• Contribute to wider organisational work as appropriate

Experience and Key Technical Skills:

• Good understanding and working knowledge of security issues at all levels
• Good Microsoft Office application knowledge
• Good Microsoft Server and Desktop Operating Systems knowledge
• Working knowledge of Microsoft SharePoint
• Working knowledge of TCP/IP networking
• Working knowledge of Active Directory management (Microsoft 365 hybrid)
• Experience of hardware troubleshooting
• Knowledge of PowerShell
• Knowledge of VMWare
• Knowledge of Microsoft SQL querying and database management
• Knowledge of Microsoft Office 365 (hybrid)
• Knowledge of HTML, CSS and JavaScript
• Knowledge of CRM systems
• Experience with meeting room Audio/Video equipment
• Experience with telephony systems (VOIP, Android, Apple)
• Experience with application and service migration
• Knowledge or experience with ITIL
• Experience in firewall management
• Experience with asset management
• Experience with business and process analysis

Key Behavioural Competencies

• Effective written and oral communication
• Problem solving and analytical thinking
• Team player
• Attention to detail
• Results driven
• Work proactively
• Commitment to continual improvement, both personal and organisational

Qualifications

• Graduate or equivalent
• Relevant professional membership or qualification

The Engineering Council is a small organisation, and we pride ourselves on our communication, support, and loyalty to our employees.

In return for your commitment, we guarantee your training and development within the role and offer an attractive salary, pension, life, and healthcare insurance.

The Engineering Council is committed to cultivating and preserving a culture of inclusion and equality. We are able to grow and learn better together with a diverse team of employees. In recruiting, we welcome the unique contributions that an individual can bring in terms of their education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, colour, religion, disability, sexual orientation, and beliefs.

As part of our recruitment process, The Engineering Council collects and processes personal data relating to job applicants. The Engineering Council is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations. All applications will be deleted or destroyed one month after the recruitment process has ended. Should you wish further clarification, please obtain a copy of our Job Applicant Privacy Notice.

If you do not receive communication from us, please assume that you have not been successful with your application on this occasion.

Job Types: Full-time, Permanent

Salary: £30,000.00-£32,000.00 per year

Benefits:

• Company pension
• Life insurance
• Work from home

Schedule:

• Monday to Friday

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in London