Italian and Spanish (trilingual) speaking Team Leader
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Italian and Spanish (trilingual) speaking Team Leader
CLIENT
Our client is a prestigious and very well established international company based in Central London.
LOCATION
HYBRID ROLE - 3 DAYS A WEEK IN THE LONDON OFFICE, 2 DAYS A WEEK WORKING FROM HOME
SALARY
Up to £35,000 pa plus benefits
JOB RESPONSIBILITIES
This is an exciting and challenging role where you will be responsible for ensuring that the department is run in an efficient and profitable manner whilst increasing customer satisfaction and loyalty at all times.
In addition you will be responsible for managing, mentoring and developing a small multilingual customer service team whilst and liaising with key Spanish and Italian speaking business customers.
Your responsibilities will include:
- Day to day management of the customer service team whilst identifying training and coaching needs
- Develop and implement customer service policies and procedures
- Review and assess customer service contracts
- Oversee the achievement of customer service levels
- Handle complex and escalated customer service issues
- Liaise with company management to support and implement growth strategies
CANDIDATE EXPERIENCE / SKILLS
- Fluent Italian and Spanish is essential
- Previous experience in customer service as a Team Leader, Supervisor or Manager
- In depth knowledge of customer service principles and practices
- Fantastic communication and organisational skills
SALARY
Up to £35,000 pa plus great benefits including private healthcare, pension, life assurance, sick pay, season ticket loan and more!
RECRUITER CONTACT
Lisa Grimes
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: HR Consulting
Based on transatlantic hiring benchmarks for Italian and Spanish (trilingual) speaking Team Leader roles across The Language Business's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to HR Consulting.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £35,000 - £35,000 bracket, including retirement vesting and health parity.
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