Guest Relations Manager
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
About us
The Mandrake is an award winning Luxury boutique, Soho situated hotel offering our guests an elegant and arty setting within a buzzing vibe, DJ’s and live music venue – a perfect place to celebrate.
We are looking for the best-talented people in town, that can bring their expertise, knowledge, and passion along with their COOL PERSONALITY, STYLE, and CHARACTER along with dedication and passion for customer service
We are seeking a passionate Guest Relations Manager to join our team. You will be responsible for creating an exceptional guest experience from the moment they arrive until they depart.
Responsibilities:
- Ensuring that all guests receive a warm welcome and that their needs are exceed throughout their stay
- Coordinating with other departments to ensure that all guest requests are fulfilled in a timely and efficient manner
- Develop and implement strategies to enhance guest satisfaction and loyalty
- Manage guest complaints and feedback in a timely and professional manner
- Develop and maintain relationships with guests to ensure repeat business
- Performing reception and concierge duties
- Performing other duties as assigned
- Ensure compliance with hotel policies and procedures
Requirements:
- Minimum of 1 years of experience in a similar role in a luxury hotel
- Strong communication, interpersonal and organizational skills
- Excellent problem-solving and decision-making skills
- Knowledge of hotel operations, including front desk, housekeeping, food and beverage, and concierge services
- Proficiency in Microsoft Office and Opera PMS
If you are a passionate and hospitality professional, with a desire to work in a unique luxury boutique hotel, we would love to hear from you!
Job Types: Full-time, Permanent
Salary: £30,000.00 per year
Benefits:
- Canteen
- Company events
- Company pension
- Employee discount
- Health & wellbeing programme
Schedule:
- 12 hour shift
- Day shift
- Holidays
- Weekend availability
Supplemental pay types:
- Commission pay
- Tips
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Guest Relations Manager roles across The Mandrake's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £29,000 - £30,000 bracket, including retirement vesting and health parity.
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