Visitor Experience Team Member
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Position Overview & Specifications
Visitor Experience Team Members at The Mary Rose Museum
Vacancies for Part Time and Weekend Only
Closing Date: Sunday 5th March
Contract: Part Time/Weekend
Salary: £9.50ph (£10.90 from 1st April)
We are excited to offer an opportunity for new Visitor Experience Team Members to join our world class Mary Rose Museum situated in the Portsmouth Historic Dockyard. We are looking for passionate individuals to welcome our guests with high levels of customer service and interaction to bring to life the 500-year-old iconic Mary Rose ship and over 19,000 artifacts.
As part of your role, you will be responsible for
- Welcoming guests into the Museum – Checking and Upselling tickets
- Promote and Upsell Tours and Guidebooks
- Marshall our ‘decks’ interacting and supporting the customers journey through the Museum
- Support interactive events hosted through the year
- Maintain a high cleanliness level across the Museum
- Occasional support of corporate evening events
- Work within the retail shop
As a confident communicator you will be comfortable engaging with visitors to consistently exceed their expectations whilst ensuring that commercial targets are achieved.
Our Visitor Experience Team Members also have an opportunity to work within the Portsmouth
Historic Dockyard Visitor Centre where you will spend time greeting visitors at the start of their visit creating a great first impression. Whilst working on the tills offering information and selling tickets promoting the Mary Rose and NMRN attractions available.
We have vacancies for part time and or weekend only staff members.
Interested? Please send us you CV with a short covering letter explaining why you are the best candidate, outlining your previous experience in customer facing roles, why you are interested in the position and indicating your general availability (including weekends and evenings).
Interviews will take place between 8th and 14th March. Contracts will begin on 28th March with a two-day induction training session. Please Note: This role is subject to a basic Disclosure and Barring Service (DBS) check as part of Naval Base Security Clearance.
Job Types: Part-time, Permanent
Part-time hours: 8-16 per week
Salary: £10.90 per hour
Schedule:
- Day shift
- Every weekend
- Monday to Friday
- Weekend availability
Work Location: One location
Application deadline: 05/03/2023
Expected start date: 28/03/2023
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Visitor Experience Team Member roles across The Mary Rose Museum's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £11 - £11 bracket, including retirement vesting and health parity.
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