Customer Service Assistant

The Melton has been helping people to buy their homes and make the most of their savings since 1875. Our success is built on being a mutual building society which places customers and the community at the heart of everything we do.

Due to growth at the Melton, we have a fantastic opportunity for two Customer Service Assistant’s to join our Savings Team. This role is an excellent opportunity for a process driven, team player with exceptional customer service skills, attention to detail and communication skills.

You will be responsible for providing a first class, friendly and knowledgeable service for everyone who contacts the Society. Taking ownership of their queries and building strong relationships, you will help customers with their finances by understanding their needs and pointing them towards the right products or services.

About the position

As a Customer Service Assistant, you will be responsible for:

· Conduct outbound calling to maintain customer service and generate new business opportunities.

· Providing excellent customer service, keeping our promises and proactively following up on all enquiries.

· Completing customer transactions in an accurate and timely manner.

· Providing quality referrals and opportunities to help customers with their financial needs through an engaging conversation.

· Supporting the Melton’s brand to attract, acquire and retain customers.

· Work as a team, providing support, mentoring and developing other team members.

· Execute your activities within the agreed SLA’s

· Ensuring that all correspondence is noted with accurate, insightful information in a timely manner.

· Achieving a right first-time approach to avoid making errors and maintaining good quality control.

· Adhering to cash/cheque control, audit and security standards.

What are we looking for?

People who share our passion to make a difference and scratch under the surface to find innovative solutions. We are keen to see applications from candidates who can demonstrate:

· Customer Service experience is essential.

· Previous experience within the Financial Services industry is ideal but not essential.

· High level of emotional intelligence, empathy and exceptional customer service skills.

· Attention to detail and accuracy.

· Ability to work collaboratively within a team environment.

What’s in it for you?

We know that our most important asset at The Melton are our people – people who make things happen. We work in a people focused industry where relationships with our customers are key to our success and we continuously strive to make The Melton a great place to work.

It’s an exciting time to join The Melton as we strive growth and to be the best regional Building Society in the country. We aim to create an inclusive and supportive culture where our differences are embraced, understood and valued.

For the right candidate the position carries a highly competitive reward package including a generous pension, 30 days holiday, bonus scheme, health cash plan and much more.

To apply, please enter your details & upload your CV. You must have the right to work in the UK.

Job Types: Full-time, Permanent

Salary: From £21,255.00 per year

Benefits:

• Casual dress
• Company pension
• Employee discount
• Flexitime
• Free parking
• Health & wellbeing programme
• On-site parking
• Sick pay
• Store discount

Schedule:

• Flexitime
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Melton Mowbray, Leicestershire: reliably commute or plan to relocate before starting work (required)

Experience:

• customer service: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person