Guest Relations Associate
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Position Overview & Specifications
Going above and beyond for our guests is our Guest Relations team. Going the extra mile to make our guests stay extra special, our Guest Relations team are always on hand to assist
We are currently recruiting for a proactive and outgoing Guest Relations Associate. The role will be responsible for delivering an exceptional guest experience from check-in to check-out and throughout the guest journey. Excellent, above and beyond style of service is the foundation of everything we do, therefore exceptional people skills are essential. If you are passionate about hospitality and have experience working in the Front Office of a high-volume hotel environment, then we want to hear from you.
What we offer you as a Guest Relations Associate:
- One of the most competitive salaries in the industry
- 28 paid holidays per annum inclusive of bank holidays
- Complimentary meals on duty
- Amazing learning and development programs
- Discounted rates at The Ned
- Fantastic career growth opportunities
Friendliness, efficiency and a ‘can-do’ attitude are what people have come to expect when they visit us and our success will depend on your willingness to go that extra mile. We have built a great team and everyone has the opportunity to learn and grow their skills.
How The Ned Happened
Soho House & Co. and New York’s Sydell Group joined forces to restore the beautiful Grade-I listed building in the heart of the City. The former Midland Bank is now home to 250 bedrooms, 10 restaurants, bars, a private members club, Ned’s Club Barber and Parlour, Ned’s Club Gym, two swimming pools and six dedicated event spaces.
Apply today and join us as a Guest Relations Associate
#YESYESYES #MakeitHAPPEN #ShowyouCARE #LovewhatYOUDO
Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.
Location:
LondonDivision:
HotelDepartment:
Guest RelationsEmployment type:
PermanentCandidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Guest Relations Associate roles across The Ned's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £11 - £14 bracket, including retirement vesting and health parity.
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