1st Line IT Support
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
IT Support Engineer
Bishops Stortford
£25k-£28k
We are working with an existing client who are looking to expand their IT Support function with an 1st – 2nd Line IT Support Engineer! Due to the nature of the company, you will be required to undergo an enhanced security check, meaning candidates must be a British Citizen and have been in the UK for the last 5 years.
As well as a salary between £25k-£28k you will have access to a training budget, progression, birthday day off, staff discount and free onsite parking.
You will be responsible for supporting the 1stline team, dealing with support tickets and escalating to the 3rdline team when appropriate. Candidates must have previous experience working at a 1st Line level. Unfortunately this is not a entry level role.
The role:
· Provide 1st Line IT Support
· Escalate tickets to 2nd line team when appropriate
· Create new user accounts in Active Directory
· Support a range of O365 applications
· Laptop builds
· Configure and deploy all new desktop and laptops
Requirements:
· Eligible for security clearance (British Citizen and been in the UK for a minimum of 5 years)
· Previous experience providing 1stline support
· O365
· Active Directory
· Windows Server would be beneficial
Due to the location of the office and the requirement to travel to the Luton area, candidates must have a full, clean UK Driving licence which has been held for a minimum of 1 year. A car allowance is provided.
Unfortunately we are unable to provide sponsorship on this role.
For more information and a full job description, please contact Andy Clarke at The One Group.
Job Types: Full-time, Permanent
Salary: £25,000.00-£28,000.00 per year
Benefits:
- Company events
- Company pension
- Flexitime
- Free parking
- On-site parking
Schedule:
- Day shift
- Flexitime
- Monday to Friday
- No weekends
Work Location: One location
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Staffing, Recruitment & Subcontracting
Based on transatlantic hiring benchmarks for 1st Line IT Support roles across The One Group's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Staffing, Recruitment & Subcontracting.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £25,000 - £28,000 bracket, including retirement vesting and health parity.
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