Assistant Front Office Manager, Old Bank Hotel

The independently owned Old Bank Hotel, centrally located on Oxford’s famous High, is a 5-star hotel with 43 luxury bedrooms, including our luxury rooftop bedroom and terrace with unrivalled views of Oxford’s famous skyline. The Old Bank is part of ‘The Oxford Collection’; a small, privately owned group of hotels and restaurants comprising of Gees Restaurant & Bar, the Old Parsonage Hotel, Parsonage Grill, the Old Bank Hotel and Quod Restaurant & Bar.

We offer support, training, and development opportunities to help your career flourish. We believe that investment in each and every one of our ‘collectives’ is key to the success of our business and the happiness of our customers. As a member of our team, we are looking for an exceptional candidate who shares these values.

We are looking for an Assistant Front Office Manager to join our Front Office team at the Old Bank Hotel.

The ideal candidate will:

• Have a passion for hospitality, high level attention to detail and a positive can-do attitude with a keen willingness to learn.
• Be able to lead, inspire and motivate people.
• Be excellent at interpersonal communication, coaching and teamwork.
• Have high level written English, strong IT literacy.
• Have strong organisational skills.
• Have previous managerial experience within a luxury hotel.

Assistant Front Office Manager responsibilities:

• To represent and maintain the hotel’s high standards of personal presentation and behaviour, overseeing the procedures of the reception department, whilst on duty as a working member of the team.
• To inspire a positive attitude to teamwork, contributing to the smooth running of reception and encouraging productive interaction with all other departments.
• To liaise with the Front Office Manager & Head Housekeeper, ensuring the flow of communication necessary to the hotel’s efficient operation, at five-star standards.
• To maintain the image and culture of the team, developing the skills of reception staff, in conjunction with the Front Office Manager.
• To maximise the hotel’s occupancy through efficient handling of enquiries, together with good teamwork and communication.
• To practise effective rate management through familiarisation with the hotel’s business trends, relevant to seasonal and local market forces.
• To support the Front Office Manager in maintaining and updating Reception procedures; ensuring daily checklists are completed, for training and procedural purposes.

We offer a sensible shift pattern, across a 40-hours working week (Monday to Sunday rota with two days off) with a salary up to £28,000 per annum depending on experience plus non-contractual service charge (tronc).

In return we offer:

• Meals on duty
• 50% discount on food within our restaurants
• Up to £700 recruitment incentive
• Uniform provided
• Membership to our Employee Assistance Programme with Hospitality Action
• Pension scheme
• Opportunities to develop within our Company
• 28 days holiday inclusive of bank holidays per annum
• Complimentary ‘Manager’s meal’ within one of our restaurants every six months
• A paid day off on your birthday
• Prizes and team awards
• Hospitality Rewards: offering discounted gym membership, high-street and online shopping discounts, discounted vouchers, and a cashback card

Eligibility to work within the UK must be proven and two references should be available on request.

Job Types: Full-time, Permanent

Salary: From £28,000.00 per year

Benefits:

• Discounted or free food
• Employee discount

Supplemental pay types:

• Tips

Ability to commute/relocate:

• Oxford, OX1 4BJ: reliably commute or plan to relocate before starting work (required)

Work Location: In person