Customer Care Assistant
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Compare US ($) vs UK (£) Salary & Net Take-Home Pay
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Position Overview & Specifications
Are you a pet lover, looking for the next step in your career? Would you like to be part of a fast paced, expanding, family-owned veterinary group?
With additional surgeries in Barnsley, Rotherham and Doncaster, our Lincoln surgery is a dynamic, forward-thinking practice, offering outstanding patient care and client service. Facilities include 7 consult rooms, 2 op theatres, digital processing, ultrasound, QCR laboratory.
As a key member of the surgery’s team, this role is responsible for creating a positive, welcoming, friendly and efficient environment for TPV clients and their pets; and in doing so, driving excellence in customer service and patient care. The degree of proactivity of this role has a direct correlation with the revenue of the surgery.
We are looking for an enthusiastic, outgoing individual, with a particular emphasis on excellent communication and customer service skills to work with our existing friendly and supportive Customer Care team in Lincoln.
We offer a rewarding working environment, and the opportunity for personal and career development.
The opening hours are 8-19:00 weekdays, 08:00-15:00 Sat and 08:30-15:00 Sunday. Working hours will be spread across 5 days a week to include weekends.
Job Types: Full-time, Permanent
Salary: £5.28-£10.42 per hour
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Work Location: One location
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Healthcare Services & Hospitals
Based on transatlantic hiring benchmarks for Customer Care Assistant roles across The Pet Vet's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Healthcare Services & Hospitals.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £5 - £10 bracket, including retirement vesting and health parity.
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