Casework Services Coordinator, Greater Manchester (Homebased)

Would you like to be part of the team dedicated to support local community?

We are looking for a Casework Services Coordinator to support the Area Team in the effective operation of the provision of welfare support and provide excellent customer service is paramount. It will ensure our staff and volunteers are supported to deliver an extraordinary and unique service to our beneficiaries when they need us.

On day to day basis, you will provide administrative support to the casework of the Area Team, with direct contact with beneficiaries to gather, collate, and prepare required documentation from a beneficiary for grant giving and ensuring compliance with the organisations grants policy. You will make appointments, external referrals, maintain diary management, which could include contact by telephone, emails, letters.

Working with the Casework Services Manager you will support the team with the provision of emergency support including crisis grants and food vouchers provided through our nominated supplier.

This role is home-based with some requirement to travel across your dedicated region depending on beneficiaries’ needs, training and meeting purposes. Therefore, you will need to be based within Greater Manchester region.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Here at Royal British Legion, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts. We also offer you the opportunity to put your passion into a role with real impact whatever your interests and ambitions.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics and aim to operate an inclusive recruitment process.

For more detailed information about the role, please see Job Description attached to our direct advert.

Closing Date: 11th June 2023

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.