Visitor Services Assistant/Warden (Windsor Castle)
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Household / Department
Royal Collection Trust
Section / Branch
Visitor Experience
Location
Windsor Castle
Contract/recruitment type
Permanent
Starting salary
£10.90 per hour, plus lunch and training provided
Hours of work
Full-time opportunities available; from 5 days per week (average weekly working hours 37.2), Monday to Sunday, including regular weekends with some part-time roles available.
About the role
It's starting everyday conversations in magnificent surroundings.
It's inspiring people to learn something new. And it's about working as a team to bring this unique collection to life. This is what makes working for Royal Collection Trust so special.
Every year millions of people from around the world visit Windsor Castle.
Joining an enthusiastic team, with a real passion for customer care, you'll be engaging with every visitor who comes through the door.
Helping to make their experience unforgettable, you'll greet visitors with a friendly and warm welcome.
Not only will you answer their questions and provide information to enrich their visit, for some of our visitors your challenge will be to devise, and deliver, first-class guided tours.
And in everything you do, you’ll aim for the highest possible standards of visitor care and security.
About you
With friendly professionalism and the ability to communicate well with all kinds of people, you’ll excel in Visitor Services.
You’re an outstanding team player who is able to work effectively even when things get busy and remain calm under pressure.
You'll also be able to think on your feet, a key skill, considering you'll never know what the next question may be.
And, above all, you know what it takes to create the kind of customer experience that leaves the lasting and positive impression.
This is your opportunity to use your customer service skills to deliver the exceptional and experience working as part of a team in a unique and historic setting.
Job Types: Full-time, Permanent
Salary: £10.90 per hour
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: National Services & Agencies
Based on transatlantic hiring benchmarks for Visitor Services Assistant/Warden (Windsor Castle) roles across The Royal Household's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to National Services & Agencies.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £11 - £11 bracket, including retirement vesting and health parity.
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