Night Receptionist - Hotel

Night Auditor

Manhattan Loft Gardens (MLG), known as ‘London Sexiest Skyscraper’, is Europe’s most ambitious 42-storey skyscraper featuring 248 Loft apartments, a 145-bedroom hotel, three exclusive sky gardens, a breath-taking lobby bar and restaurant, a 7th level destination restaurant, mezzanine club and 4 event rooms. MLG is located within walking distance from Stratford International Station and Westfield Shopping Centre.

The Stratford Hotel is a design hotel set within the first 6 floors of MLG. At The Stratford we do things a little differently, we value authenticity and encourage our people to bring their personality to work.

Teamwork and collaboration are our greatest assets. We work together to create unforgettable experiences for our guests and ourselves. We embrace a growth mindset with no problems, only solutions and learning opportunities.

We work hard and play harder! You will often find our teams out socialising together, whether it’s bowling, foraging, in a cocktail master class or in the pub! We truly believe that a friendly workplace is a happier workplace.

We are looking for proactive and driven Night Auditor to join our Team.

Come join us!

What you’ll do…

• Assist managers with any help in the overall Hotel operations, ensuring that the highest levels of hospitality and service are provided
• Manage the flow of questions and directs guests within the lobby
• Assists in the tracking and resolution of service issues
• Be the point of contact for all guest related questions and challenges
• Collaborate in night audit reports and system updates ready for the day team

What we are looking for…

• 1 year experience in a similar role
• Friendly, approachable, and with a positive attitude at all times
• Passionate about offering personal and caring customer service that will make guests come back for you
• Organised and proactive with a keen eye for detail
• Growth mindset that continuously look for ways to improve our guests and colleagues experience

What’s in it for you…

• · Gym discounts and wellness classes
• · Monthly wellbeing challenges, trekking activities, sporting events.
• · Party, Party Party –bi-annual theme parties.
• · Monthly birthday celebrations and ‘Have one on us’ team drinks.
• · Treat yourself with lots of retail & hospitality perks through our partner Westfield Stratford City.
• · Freshly cooked food during your shift
• · 30% discount in stays and across all our F&B outlets
• · Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
• · Opportunity to join and participate in our unique GROW academy
• · Bike to work scheme
• · Season Ticket Loan
• · Experience Stay in the Hotel to enjoy with a plus one
• · Wagestream – Offering you a range of features, including up to 50% of salary stream before pay date, saving pot, financial advice.
• · Hospitality Action – our EAP offering a range of support and confidential advice in a range of areas, including mental health, parental, financial, managerial, legal and bereavement, 24 hours a day, 7 days a week. Face to face counselling sessions is available, if needed.
• · Recommend a friend Scheme, giving you the possibility to earn up to £500 for individual referral
• · GROW Vouchers - Recognition programme that allows you to exchange earned vouchers for different prizes.
• · Star of the Month and Star of the Year Awards
• · A supportive, people-focused culture

Job Type: Full-time

Salary: £23,500.00 per year

Benefits:

• Company events
• Discounted or free food
• Employee discount
• Gym membership
• Health & wellbeing programme
• Store discount

Schedule:

• Night shift

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Work Location: In person