Client Relationship Manager

The University of Law (ULaw) is one of the UK's longest-established specialist providers of legal education. With an alumni network in excess of 71,000, we’ve trained more practising lawyers in the UK than anyone else.

Due to a successful internal promotion, we are looking for a high-calibre individual to join our Business Development team as a Client Relationship Manager. You will be the main single point of contact for client law firms whose future trainees enrol with The University of Law.

This is a hybrid role working 2-3 days per week at our London Moorgate campus.

Benefits

On top of a competitive salary, we provide a generous annual leave entitlement of 30 days, and there’s a rewards package that includes:

• Private Medical Scheme and Life Assurance
• Contributory Pension Scheme
• Training and Qualifications (including Course Sponsorship/Fee Discount)
• Season Ticket Loans and Student Discounts

At The University of Law, you will work alongside other like-minded professionals who champion advancement, while having opportunities to develop in an environment where originality and innovation is rewarded.

This is a fantastic opportunity to enter a well-established and respected department. As our Client Relationship Manager, you will be well organised with excellent interpersonal skills and driven to deliver an exceptional service to our clients.

As our Client Relationship Manager, you will:

• Act as the primary point of contact for our client law firms, building and maintaining strong relationships
• Understand clients' needs, develop solutions to meet their requirements and seek out continuous improvement to services provided
• Provide dedicated administrative support to the University’s key law firm clients. Facilitating the production of key documents and information for the firms and their trainees e.g. assessment results reports, student reports and year planners
• Organise and manage events and attend meetings both on/off site

We are looking for people who are/have:

• Ideally you will have experience working in a law related or professional services environment
• Ideally you will have experience working in professional education and training
• Customer centric with a natural flare in nurturing client relationships
• Good all-round IT knowledge, with expertise using Excel
• Well organised with the ability to work to multiple deadlines

Our Approach

Diversity, Inclusion and Flexible Working:

We are committed to ensuring our workforce is reflective of our diverse student population, striving to increase the representation of age, disability, gender identity and expression, religion, race, sex, sexual orientation, and socio-economic background of our employees.

We’re also committed to providing adjustments to those who may require support with the recruitment process - please contact the ULaw Talent Acquisition Team via jobs@law.ac.uk.

Job Types: Full-time, Permanent

Salary: £37,500.00 per year

Benefits:

• Company pension
• Life insurance
• Private medical insurance
• Sick pay

Schedule:

• Monday to Friday

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in London