Visitor Services Assistant

Do you enjoy engaging with a diverse range of people in a warm, informed and friendly way? Are you an enthusiastic team player, passionate about delivering great customer service?

We are seeking a Visitor Assistant to join our Visitor Services Team at the John Rylands Research Institute and Library. You will welcome visitors and answer queries, helping members of the public to feel valued and confident as they experience the research, collections and Grade 1 listed building in the heart of Manchester.

Based at the reception and at key spaces around the library, your duties will include engaging with visitors, operating a booking service, supporting Library events and work in the Rylands’ shop.

The University of Manchester is committed to creating an environment where diversity is celebrated and everyone is treated fairly. Every day, we welcome visitors from diverse communities from across the city and beyond. We welcome applications from candidates from all backgrounds

As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.

Our University is positive about flexible working – you can find out more here

Blended working arrangements may be considered

Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.

Enquiries about the vacancy, shortlisting and interviews:

Name: Rebecca Winstanley

Email: Rebecca.winstanley@manchester.ac.uk

General enquiries:

Email: People.recruitment@manchester.ac.uk

Technical support:

https://jobseekersupport.jobtrain.co.uk/support/home

This vacancy will close for applications at midnight on the closing date.

Please see the link below for the Further Particulars document which contains the person specification criteria.