Receptionist
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Position Overview & Specifications
THE JOB
Do you love talking to people? Do you have a warm and friendly personality? Do you thrive when helping people? Is nothing too much trouble? Great, keep reading!
Come and join our lovely team at our Cleveland Practice in Gainsborough and be our friendly face to provide a warm welcome to our patients.
As a Medical Receptionist, we rely on you to deliver exceptional customer service to our lovely patients and undertake a range of reception duties to support our remarkable team.
From reception you will be greeting and directing patients, using the appointment system, booking appointments, processing information, and assisting patients with anything they require.
You will be the first point of contact for patients and will need to distribute information, messages, and enquiries for the clinical team, and liaise with multidisciplinary team members and external agencies such as secondary care and community service providers.
You will work 37.5 hours per week between 08:00-18:30 Monday to Friday & Saturday from 09:00-17:00, you will also be required to cover a late shift from 18:30-20:00 between Monday to Friday which will be included in your rota.
NOTE: Due to the needs of the business, we require flexibility to cover holidays and absences, therefore days of work may change.
WHOM ARE WE LOOKING FOR?
- Previous Customer Service experience of dealing with the public face-to-face and via telephone.
- IT Literate, previous experience with Microsoft Office software would be beneficial
- Experience using SystmOne would be preferable
- Ability to work as part of an integrated, multi-skilled team.
- Pleasant and articulate with the ability to work under pressure in a rapidly changing environment.
- Excellent communication skills.
- Team player with flexibility in hours and duties to cover holidays and sickness is essential.
- Post subject to satisfactory DBS check
WHAT WE CAN OFFER YOU
- NHS Pension Scheme (20.6% contributions)
- Generous annual leave entitlement of 36 days including bank holidays
- Staff social events
- Monthly employee awards
- Free Parking
- Sick pay scheme
- Access to the employee assistance program
- A supportive and collaborative working environment
- Opportunities for professional development and growth
-
A focus on work-life balance, with flexible hours available
ABOUT US
We are a group of 4 practices spread over beautiful Lincolnshire serving 35,000 patients, we are a forward-thinking bunch always looking for ways to improve our services for our patients.
Joining our team presents an opportunity to be part of a large innovative organisation that is changing the way primary care is delivered today. If you are looking to join a progressive, thriving organisation at the forefront of providing high-quality patient-centric care, we want to hear from you.
Our vision is to provide quality care in the most effective way for each and every patient. And to create healthy work environments that inspire us to thrive and succeed.
We are working towards scaling sustainable healthcare through innovation & collaboration.
These are our values and encourage our staff to embrace and live by them:
- Opportunity
- Enthusiasm
- Supportive
- Innovative
- Family
- Balance
To get in touch or to apply, contact Cheila at HR@welbyhealth.co.uk
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Receptionist roles across The Welby Group's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £10 - £10 bracket, including retirement vesting and health parity.
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