Office Administrator (Working with Directors) - 32 hours/4 days
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Position Overview & Specifications
We are looking for the North East's most organised person to join us an Office Administrator to take a lead role in a growing company.
The primary aim of this role would be to work with our Directors to oversee the customer facing aspects of TheTechTeam, following up with and booking in customers who have requested service, keeping them up to date with their repairs, organising a team of technicians and managing the logistics of a busy computer repair company.
The company currently covers the North East, Cumbria, Yorkshire, Durham, Nottingham and Scotland but has plans to grow its reach nationally within the next 18 months.
The Role:
- Manage the logistics of a busy service business, planning and overseeing the day to day operations - being organised is key!
- Taking a lead in ensuring the company is delivering excellent customer service at all times.
- Working with a small team of staff to ensure that all jobs are covered and all locations are appropriately staffed.
- Outbound calls to customers who have requested our service to get them booked in.
- Working with our Head Tech and Head Courier to achieve company KPIs.
- Work with our Directors to push the business on.
The Person:
- Be extremely friendly and able to quickly build relationships with customers and colleagues.
- Have superb communication skills on the phone and face to face.
- Always willing to go ‘the extra mile’ to ensure that a customer is delighted with the service received.
- Fantastic organisational skills and the ability to make decisions quickly.
- Be adaptable as things change very rapidly in a small business.
Working hours are Monday, Wednesday, Thursday & Friday, 9am to 5pm
Actual salary is £22,000 - £24,0000, FTE of £27,500 - £29,000
Job Type: Part-time
Salary: £22,000.00-£24,000.00 per year
Schedule:
- Monday to Friday
Application question(s):
- What is it that appeals to you about the role?
- Why do you feel you'd be the perfect candidate?
Work Location: One location
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Office Administrator (Working with Directors) - 32 hours/4 days roles across TheTechTeam's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £22,000 - £24,000 bracket, including retirement vesting and health parity.
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