Customer Service Administrator
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Do you want to work for an award winning organisation? Do you want to be part of a fantastic team culture? Would you like the chance to build a career?
Think Specialist Recruitment are pleased to be working with a fantastic company based in the Watford area. This company are looking for a customer service administrator to join a growing team. This a great opportunity for candidates that are looking for an organisation in which they can grow and develop, candidates that want to start a career and be part of a successful team. Previous experience within customer service is needed, with the ability to learn quickly.
Salary - £25,000 plus fantastic benefits including 25 days holiday, company bonus and more
Some of the duties will include:
- Support the customer order process
- Provide a good level of customer service by ensuring all enquiries are dealt with quickly and efficiently, and that the customer is kept up to date at all stages of the process
- Process all deliveries for all orders placed online
- Reply to emails in a timely and professional manner
- Provide a high level of support to customers throughout the process
- Handling customer queries and problems as they arise
- Working well as part of a team
- Contact customers if there is an issue with their delivery
The suitable candidate:
- Previous experience within customer service
- Relationship building skills
- Previous administration experience
- Strong team player
- Good communication skills on all levels
- Happy to be based within the office - although some hybrid working is available after training
Looking for the next step in your career? Think Specialist Recruitment.
Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support
Job Types: Full-time, Permanent
Salary: £24,000.00-£25,000.00 per year
Benefits:
- Company events
- Company pension
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Wellness programme
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Watford, Hertfordshire: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Service Administrator roles across Think Specialist Recruitment's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £24,000 - £25,000 bracket, including retirement vesting and health parity.
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