1st Line Service Desk Engineer
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Position Overview & Specifications
We are working with an award-winning accountancy IT Specialist based in London to find an Aberdeenshire based 1st Line Service Desk Engineer to join the team. If you love to be challenged and enjoy solving difficult and diverse technical problems, this could be the job for you!
Overview job description:
As one of the fastest growing MSP IT Cloud Service providers in the UK. +50% over the past 2 years, now at 80 people, c40 in Service Desk Teams. We’ve found it takes a special sort of personal dynamic - an agile thinker who can quickly adapt and adjust to do what the Technical Teams do every day.
From experience they know their Support Teams are special. They love to be challenged, solving difficult and diverse technical problems all day long. They can explain complex technical concepts to customers in ways that anyone can understand, and they love to learn and develop themselves – which is encouraged and supported.
The tech stack looks like this:
- Microsoft Cloud.
- Windows Server 2008 to 2016.
- Microsoft Azure.
- Office 365 management and administration.
- Active Directory / Exchange.
Main duties and responsibilities
Our client are looking for more go-getting agile thinkers who enjoy solving difficult technical problems centred around the Microsoft stack, whilst learning on the job in a supportive environment.
This role will be based from 1 of the clients' offices in Aberdeen with a requirement to attend the Aberdeen office for 1 full week in 3 plus Wednesdays for the other 2 weeks – and to undertake site visits to Glasgow and Edinburgh on a rota system with other team members.
What’s in it for me? (the applicant)
- Pension after 3 months employment – client matches employee contributions up to 4% of salary.
- Life Assurance: To provide security for your family, 3x salary.
- Income Protection: To provide an income in the event of long-term illness.
- Training: CBT Nuggets.
- They care about your happiness: They use Friday Pulse.
- Quarterly Events: Go-Karting, Games nights, boat parties, Crystal Maze and Escape Rooms are their style!
TMM Recruitment INDIT
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Staffing, Recruitment & Subcontracting
Based on transatlantic hiring benchmarks for 1st Line Service Desk Engineer roles across Thorpe Molloy McCulloch Recruitment's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Staffing, Recruitment & Subcontracting.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £22,197 - £28,020 bracket, including retirement vesting and health parity.
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