IT Service Desk Engineer - 2nd Line

Job Title: IT Service Desk Engineer – 2nd Line

Location: Sheffield, S4 7UR

Salary: Competitive

Job Type: Full Time, Permanent

• Are you self-motivated with a flair for customers service?

• Passionate about the IT Industry?

• Looking for an employer who put’s people first?

If yes, then let’s get to the important stuff!

The Role:

This is a great opportunity for an ambitious 2nd IT Service Desk Engineer to deliver on-site support to our client based in Sheffield. The successful candidate will be an ambassador for Tieva, who will act in a professional manner, deliver exemplary customer service to our clients end users and have a ‘can do’ attitude. There is a requirement to work closely with the internal IT team to assist with scheduling and delivering projects of varying scales, e.g. laptop/mobile device rollouts. On occasions there will be holiday cover required for the internal IT team. The client does have a production facility, on rare occasions support will be required in the facility which will require you to follow the client Health & Safety measures and wear PPE. This is a rolling schedule of 3 weeks on-site with the client and 1 week at Tieva Head Office (LS28 5QS) While on site at the client location you will have full access to the Tieva technical team comprising of 35+ engineers, they will provide you with the support to enable escalations and quick resolutions.

• Analytical fault finding on networks and systems including Servers, Switches, Firewalls & Routers
• Deployment, maintenance and repair of end-point systems
• Password resets, profile repairs/configurations, new starters, mail release/block
• Communication of information to technical and non-technical users

The Candidate:

Pivotal to the role is your ability to effectively communicate with the client and forge strong relationships.

• A "customer first" mentality
• Solid experience in 1st and 2nd line IT support.
• Technical experience or qualifications in Microsoft and related products desirable
• Experience of service desk environments, ideally in an MSP environment.
• Excellent customer service skills.
• Experience with Datacentre Technologies and Cloud Services
• The ability to keep documentation updated and add to where required.
• Server, storage and end-point technology exposure.
• A desire to learn and expand knowledge to grow within a competitive team

Your Skills:

We need you to have proven experience in at least two of these varied areas:

• VM Ware
• Xen Server
• HyperV
• Citrix
• Azure
• Firewalls
• Networking, VLAN’s, Wireless

Ability to support and have knowledge with:

• Active Directory
• Group Policy
• Microsoft Office Products
• Microsoft Exchange
• Microsoft Workstation Operating Systems
• Windows Server Operating Systems
• Anti-Virus Products
• Networking (Switching, Wireless, LAN & WAN)
• Print
• Storage Technologies
• Security

What you’ll get in return:

Financial

• Life Insurance
• Pension
• Car allowance(subject to role)
• £1000 refer a friend bonus
• Generous uncapped commission scheme(sales role)
• Profit share bonus scheme(non-sales, subject to T&C’s)
• Free will
• Long Service Awards(financial and time rewards)
• Electric Car Scheme(salary sacrifice)

Health and Wellbeing

• Private Medical Insurance
• Employee Assistance Programme (Counselling)
• Digital GP
• YuLife Wellbeing platform
• Gym membership contribution
• Gym time
• Yoga –Free onsite yoga
• Eye tests
• Flu jabs
• Fruit basket –per floor stocked weekly
• Mental Health First Aiders

Time off

• Holidays –above statutory increasing with service, plus 8 bank holidays
• Birthday benefit -Have your birthday off on us!
• Enhanced Maternity Pay
• Enhanced Paternity Pay
• Compassionate Leave
• Jury Duty

Perks

• Welcome goodie bag
• Company apparel
• Free staff parties
• Incentives –Competitions and prizes including trips
• Staff awards
• Culture Team events

Environment

• Free onsite parking
• New refurbed office -Table tennis, table football, games consoles, multifaith room, fully stocked bar, outdoor eating area, smoking shelter.

• role dependent

Why choose TIEVA?

We’re not your average technology company, we reward innovation and outside the box thinking. A career at TIEVA means giving you the opportunity to shape your future. We will provide you with all the tools you need to succeed, this isn’t just the basics, we are talking about the latest automation technology, weekly campaigns, holidays, prizes and team incentives.

Further, faster- We know it’s important for you to keep moving forward, that’s why you’ll have the very best training opportunities. We invest heavily in our teams, culture, environment and values which is reflected in us holding an Investors in People Platinum Standard accreditation and by us continuing to develop talent from within.

More than technology – TIEVA is a leading IT solutions and services provider operating within all industries. We have experienced phenomenal growth by adopting a people-first approach and providing exemplary service to our customers.

Real world, real career- Our team’s key focus is to deliver world class services & the best in technologies. You will work with the team to innovate, yet always be looking to improve and deliver a portfolio of new products and services, to our customers.

If you would be interested in joining a rapidly expanding, highly reputable business with an inclusive, driven and highly committed team please apply ASAP!

TIEVA is an equal opportunities employer and welcome applications from all sectors of the community.