Wellbeing Manager

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

Our Global Wellbeing (GW) Team is responsible for the development, implementation and measurement of global strategy and programs for all T&S teams. These are designed to support and promote positive physical and psychological health, as well as healthy working environments, especially for those who work with potentially harmful content and for both in-house teams and business partners.

As a Wellbeing Manager, your role is critical in bridging communication between the T&S Operation and the Global Wellbeing teams to pinpoint ways to improve our overall programming and serve the mental health needs of our employees at a customised site level. Further, you ensure wellbeing programming is consistent with the global framework and delivered effectively by working closely with the key site managers and regional leads.

Candidates should have a solid background in working as a subject matter expert in employee wellbeing, and have an active mental health license to practice. Strong relationship-building skills and the ability to cooperate with multiple stakeholders are also essential.

What will I be doing?

• Staff well-being program initiatives, participation rates, and report site health
• Set and monitor productivity targets with vendor clinicians and workload assignments, and ensure appropriate coverage for site support
• Build deep knowledge expertise at the site level to recommend effective wellbeing programming interventions, customised to cultural and business needs
• Provide psychoeducational training surrounding mental health to the site
• Organise engagement events that promote well-being
• Ensure compliance to local legal and regulatory standards related to employee psychological health and safety

Qualifications
What should I bring with me?

• Post-graduate degree or equivalent professional qualifications in health psychology, behavioural science or another relevant health behaviour field
• Full unrestricted license to practice
• 3+ years experience in supporting evidence-based health and wellbeing programs and initiatives in a corporate context
• Experience providing consultancy on complex topics to a range of stakeholders
• Strong working knowledge of Operations metrics and structure
• Willingness to travel (approximately 10% post-COVID)
• Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
• Your resilience and commitment to self-care to manage the emotional demands of the role.

Desirable:

• Strong working knowledge of trust and safety operations workflows and experience developing and evaluating behaviour change interventions in applied settings

The job description is not exhaustive; it is intended to overview the role. Other duties within the general scope of the function may be required.
Please Note: this position will, at times, include working with content and materials that may be offensive or sensitive to some people.

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.