IT Support Technician
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Established in 1978, Titan Entertainment Group and Forbidden Planet are now the world’s largest and best-known science fiction, fantasy and cult entertainment retailer and the largest UK stockist of the latest comics and graphic novels. We specialise in selling action figures, books, comics, graphic novels, manga and toys and we offer all the best merchandise from the cult cream of movies and television.
We're looking for an experienced IT Support Technician with a proven track record of hardware and software support to join the growing team!
The successful candidate will need good knowledge of technical skills, including an understanding of Windows Servers, Windows/Mac Operating Systems, Networking & Security
Key responsibilities:
- Provide all levels of IT Support to the entire company
- Setup hardware and software for business use, PC’s & Mac’s, printers, mobile devices (iPad/iPhone), Till systems
- Management of Google Workspace
- Helping with the introduction of new technologies
- Follow procedures for dealing with onboarding and offboarding of colleagues
- Ensure the help desk is always kept up to date
- Strong documentation skills and along with experience of dealing with a support tickets system
- Take responsibility for tasks from beginning to end and ensure they are completed promptly
Personal Characteristics:
- Energetic and enthusiastic
- Excellent verbal and written communication skills in English
- Excellent problem-solving skills / adept at providing a workaround
- Experience of supporting customers remotely
- Able to work collaboratively within a team environment
- Adaptable and flexible
- Able to travel to other UK company locations
What’s in it for you?
- Professional skills development through training.
- Ongoing support and mentoring from the IT department.
Job Types: Full-time, Permanent
Salary: Up to £30,000.00 per year
Benefits:
- Cycle to work scheme
- Employee discount
- Store discount
Schedule:
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- LONDON: reliably commute or plan to relocate before starting work (required)
Experience:
- Technical support: 1 year (required)
Work Location: One location
Application deadline: 04/03/2023
Expected start date: 06/03/2023
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for IT Support Technician roles across Titan Entertainment Group's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £30,000 - £30,000 bracket, including retirement vesting and health parity.
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