Mobile Phone Repair Technician

Job Title: Mobile Phone Repair Technician
Salary: £22,875-£24,825 OTE
Working Hours: 37.5 hours, 8.15am until 4.45pm, 5 days out of 7 with some Saturday working required on a rota basis.

Due to our continued growth a fantastic opportunity has arisen to join TMT First as an experienced Mobile Phone Repair Technician in our highly skilled repair team in our state-of-the-art repair lab based in Newcastle under Lyme.

The Opportunity

This is an opportunity for you to showcase your experience and ability where you will have the opportunity to grow your knowledge and develop new skills. You will work in our state-of-the-art repair lab using official parts, hardware, and software systems.

Duties will include:

• Repairs will include the replacement of mechanical components on electronic devices.
• Able to use designated repair tools and follow strict guidelines on processes.
• Must be able to hit strict KPI’s and turn around time’s while maintaining a high-quality standard.
• Accurately record all work completed within internal systems using manual processes and scanning equipment.
• Be responsible and take ownership of all devices allocated to you showing an understanding of customer and business needs.
• Work with skill and care to reduce parts failure and therefore lower financial impact.
• Follow best practice in stock handling processes at all times and maintaining stock integrity.
• Feedback to Team Leaders any issues or delays to work so they can be resolved, and the customer’s expectation managed.
• Respects business and Customer confidentiality.
• General housekeeping in the Repair Centre to ensure high standards are consistently maintained.
• Contribute to a safe working environment and raise health and safety concerns in a timely manner.
• Maintain a clean and organised work station at all times
• Work in other areas of TMT First in line with Customer and Business needs.
• Consistently demonstrate that you are living the company values.

About You

The successful applicant must be a team player, have strong organisational skills, a high level of attention to detail and be computer literate. It is also important to be able to multitask and be adaptable due to using multiple internal and external software systems as well as being familiar with the make up and workings of Android devices.

You will be:

• An enthusiastic, friendly, and helpful team player
• PC literate with excellent data entry skills
• Committed to delivering an appropriate quantity and level of work
• Flexible in regard to working hours
• Honest with high levels of integrity
• Accountable and take ownership
• Work with attention to detail
• Ability to learn and adapt to new systems
• Experienced in working with Samsung devices and Android software.

Who are TMT First?

We are an award-winning, fast growing technology company based in Newcastle under Lyme. We are an accredited Samsung partner.

At a time where it is more urgent than ever to reverse climate change, we have a clear goal to ‘Keep Technology Alive for Longer’. This means repairing as many devices as we can, responsible recycling and making sure landfill is avoided.

We believe in high rewards for hard work and a commitment to our business goals. Training and skills development are available for those who wish to progress and most of our senior roles are appointed from promotions within our organisation.

What’s on offer?

• 30 days holiday including bank holidays
• Overtime available at an enhanced pay rate
• Free Parking
• Breakout area with free tea, coffee & fruit
• Performance bonuses
• Employee discounts
• Sociable working hours
• Company Pension Scheme
• Cycle2Work Scheme
• Discounted Cinema Tickets

If you're successful in your application, you will require the right to work in the UK and a Basic Disclosure from the Disclosure & Barring Service (DBS).

Job Types: Full-time, Permanent

Salary: £22,875.00-£24,825.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• On-site parking

Schedule:

• 8 hour shift
• Day shift

Supplemental pay types:

• Bonus scheme
• Performance bonus

Ability to commute/relocate:

• Newcastle-under-Lyme: reliably commute or plan to relocate before starting work (required)

Experience:

• Samsung mobile device repair: 1 year (required)

Work Location: One location