Office Administrator (Insurance)
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Position Overview & Specifications
Underwriting Assistant (Office Administrator)
Location:
Bridgend, Wales
Contract Terms:
Full Time β Permanent β 35 hours per week
About us:
Due to our continued growth, we are looking for Office Administrators (known internally as Underwriting Assistants) to join our growing team of professionals.
Tokio Marine HCC is a leading specialty insurance group with offices in the United States, the United Kingdom, Europe and other locations. Along with our competitive benefit package, we provide our employees a collaborative environment within which to gain the knowledge, skills, and experience that lead to a rewarding career. The supportive and nurturing environment provides the potential for career growth and will allow you to take on the opportunity with confidence.
About the role:
To assist and participate in the day-to-day operations of the Business Support team by the inputting and processing of TMHCC Policy Underwriting data. This role is an outstanding opportunity for bright, motivated candidates who are keen and willing to learn. The role will provide an excellent step into the Insurance industry for those at the start of their careers and also those who wish to build on previous office/admin experience.
Responsibilities:
Ensures allocated incoming work tasks are processed, maintained and validated accurately, in a timely manner and in accordance with agreed company service standards- High priority work to be correctly identified and prioritised
- To liaise with Underwriters, Underwriting Assistants and other internal/external colleagues in a professional and courteous manner, always seeking to professionally resolve queries
- Attends and actively participates in meetings both locally and at other UK TMHCC offices, as reasonably required
Key Requirements:
Preferred education level β A-Level (grades A-C) or Core curriculum GCSE (grades A-B)- Microsoft Office proficiency, particularly Excel
- Excellent communication skills, both written and verbal
- A willingness to work both as part of team and on own initiative as required
- Demonstrate attention to detail to ensure accurate documentation is maintained
- Prepared to study towards relevant insurance qualifications
Key Benefits:
Hybrid working options- Non-contributory pension
- Funded private healthcare
- 25 days holiday (plus bank holidays)
- Wellbeing allowance
- Free parking
The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit www.tmhcc.com for more information about our companies. #LI-NW1
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (Β£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Insurance Carriers
Based on transatlantic hiring benchmarks for Office Administrator (Insurance) roles across Tokio Marine HCC's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Insurance Carriers.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked Salary Disclosed on Application bracket, including retirement vesting and health parity.
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