Operations Manager

Torque are award-winning, end-to-end supply chain specialists, providing exceptional solutions to fashion brands and retailers for over 30 years. We always go the extra mile to help our customers’ businesses succeed which is why some of them have been with us since the very start.

Whilst the solutions we provide our customers may be different, they are always framed by our core values: Honesty, Transparency, Commitment and Service. We make promises we can keep, meet our deadlines, and pay attention to detail. Delivering a service with that all-important personal touch.

Please note, right to work in the UK identification must be provided if you are selected for an interview (birth certificate/passport/identity card/share code)

Operations Manager

An exciting opportunity has arisen for an Operations Manager to join our team based at our Wakefield site.

Purpose of the role

The purpose of this role is to manage customer contracts from point of stock receipt through to dispatch of their retail, wholesale and web orders, inclusive of returns and garment reprocessing.

Main duties and responsibilities

> To communicate directly with the customers on all points relating to the processes and costs of operating their contracts.

> Management of the direct staff resourses working on the contract(s) to ensure labour costs are within budgeted targets.

> Ensuring that the agreed customer KPIs (key performance indicators) and SLA (service level agreements) are within the budgeted targets across all activities.

> Ensuring all customer service reports are issued on time and be able to introduce and implement any new customer initiatives.

> Maintaining appropriate customer contact with senior customer representatives.

> Training of staff and managers to ensure that everyone is performing adequately in their role.

> Implementation of any new policies and procedures.

> Playing an active part in the site management team including assisting other contracts when required.

> Managing the reprocessing of garments back to a commercially acceptabel resale level. Including the use of spot cleaners, dry and wet cleaning, ozone and other rework facilities for multiple customers.

Person specification

> Excellent communication skills (both verbal and in writing)

> A good level of numeracy

> An understanding of current health and safety regulations

> Understanding of basic employment law

> IT skills (Microsoft Office and warehousing systems)

> An innovative, positive and pro-active approach to change

> Ability to perform under pressure

> Able to use initiative and organise own workload

> Able to motivate a team

> Creative approach to problem solving and the ability to think ’outside the box’

> Proven record of recent experience working in a multi customer operation

> A flexible approach to work and the ability to work with changing demands (including shift patterns).

> Essential - Previous experience in garment tech and use of spot cleaning equipment

If you would like to apply for this vacancy please email your CV and cover letter quoting Job ID WKF-178.

Job Types: Full-time, Permanent

Salary: £33,320.00 per year

Benefits:

• Company events
• Company pension
• On-site parking

Schedule:

• Day shift

Application question(s):

• Do you have previous experience in in garment tech and use of spot cleaning equipment?

Experience:

• Operations management: 1 year (required)

Work Location: One location

Reference ID: WKF-178