Assistant Letting Manager

Assistant Letting Manager

Salary: Up to £45,000
Location: Palestra, Southwark / working from home
Contract Type: TfL

About us

TfL is one of the largest landlords in London. we are in a unique position to maximise commercial opportunities. We will do this both by developing new high specification retail outlets as well as improving our existing retail offering.

With this in mind we have formed an In Station business unit that will focus on delivering a customer centric retail experience across our stations. Our new team will work closely with both current and future tenants to deliver the retail ambitions that reflect the Mayor of London’s transport strategy.

We want to build a reputation as an attractive landlord and partner with a broad spectrum of brands that our customers want to see. We believe a fresh market leading approach and a team that puts customer service and retail experience at the forefront will achieve our ambitions.

About the role

As the Assistant Lettings Manager, you are responsible for identifying and pursuing new commercial opportunities by identifying target optimum groups of potential tenants to market unit to in line with both the station and unit strategy and work closely with the Letting Surveyors and wider team to ensure that the best commercial deal is secured for TfL

You will assist in developing and presenting appropriate business cases, influencing and collaborating with senior managers across the business and externally in the process.

Key Accountabilities

• Contribute to the development of a strategy for a specific category. This strategy will include: market insight, asset management requirements, tenant mix, merchandising strategy
• Project management of a portfolio of smaller pan-TfL commercial development projects related to commercial asset management categories. This will include all requirements involved in project/outcome definition, planning the project life cycle and anticipating possible issues
• Develop and implement strategies for the piloting, testing, risk mitigation, financial and non-financial contingency planning for new category business initiatives as appropriate
• Manage relationships with new and existing 3rd parties, ensuring a joined up approach across functions and teams across property teams.
• Lead by example, inspiring other colleagues at all levels to recognise and activate appropriate revenue development activities in line with TfL’s overarching strategy, promoting a culture of commerciality and proactive development of new opportunities
• To work to agreed targets for lettings and completions and compile reports as required

Skills, Knowledge & Experience

Skills

• Commercial innovation: Ability to recognise and develop ideas drive different ways of working and establish new processes that will deliver improved financial results.
• Stakeholder engagement: Having a customer focused mind-set and the ability to act in a complex stakeholder environment recognising different motivations to work effectively with internal and external stakeholders, to ensure buy-in
• Commercially astute: Able to evaluate the financial value of new opportunities and contribute to robust and convincing financial business cases. Ensuring performance correlates to improved customer satisfaction scores.
• The ability to manage and motivate a team to ensure high levels of service delivery in a customer focused environment, whilst taking a team through unprecedented change.

Knowledge

• Degree level or working towards a recognised property qualification preferably in a business-related discipline, or equivalent relevant business experience.
• Knowledge of letting new and existing commercial space
• Knowledge of the Retail sector or other customer focused environment
• An understanding of the complex transport environment or other highly regulated industry

Experience

• Experience of the public sector, transport or other highly regulated industry
• Experience in project and programme delivery
• Experience of problem solving and organisational complexity in order to deliver results

Equality and Diversity

We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

Application Process

• Please apply using your CV and a two page covering letter.
• Think carefully about the skills, knowledge and experience in the advert and cover this in your CV and cover letter.

The closing date for applications is 05/03/2023 @ 23:59

We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice.

We may close this advert early if we receive a high volume of suitable applications.

Benefits

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the business area but mostly include:

• Final salary pension scheme
• Free travel for you on the TfL network
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home
• 30 days annual leave plus public and bank holidays
• Private healthcare discounted scheme (optional)
• Tax-efficient cycle-to-work programme
• Retail, health, leisure and travel offers
• Discounted Eurostar travel