Network Operations Coordinator (Part Time)

Location: Southwark, London

Salary: circa £16,900 per annum (plus 23% non-pensionable shift allowance) (17.5hrs p/w)

This is a part-time role of 17.5hrs on a 24/7 shift roster (available upon request)

About us

Do you care about making a difference to people’s lives? Do you want to work in a dynamic, exciting and interesting environment? Are you interested in shift work with excellent benefits and shift allowance?

With a population of over 8.6 million and millions of visitors every year, London is a city that’s always on the move. Surface Transports Network Management Control Centre helps to ‘Keep London Moving’ by supporting and managing the movement of people and goods on the road network. We report the status of the network to our customers and road users. We want our streets to be safe for everyone to use and pleasant places to live, work and move about efficiently.

We are a 24/7 operation that is responsible for running Surface Transport services across the capital. Services are broad and dynamic and include monitoring the network, coordinating incidents, managing bus routes and bus disruptions, making sure our tunnels are safe and operating effectively and supplying real time network information to our customers and partners. We are at our best when we come together in response to an incident or delivering iconic events like RideLondon and the London Marathon.

Our Control Centre is a dynamic exciting environment, and the diverse nature of the city is reflected in our teams and our people come from all walks of life.

We are looking for motivated and enthusiastic people who care about making a difference. This is a role to be really proud of and you will be provided with training and development opportunities, so from day one you’ll be ready to go.

Role

You will be responsible for:

• Responding to and managing real time incidents focusing on the safety and protection of pedestrians, our passengers (buses) and cyclists.
• You will ensure people are able to move about safely and efficiently on all the surface modes of transport.
• You will be responsible for real time communication with our partners including bus drivers, bus operating companies and our emergency services partners.
• You will use of a range of operational tools and systems to handle calls and log response activity on our systems to keep London moving.

Skills, Knowledge, Experience and Ways of Working

• Are you able to work collaboratively as part of a high performing team to achieve a shared goal? (Essential)
• Can you multitask and prioritise your work in a dynamic operational environment? (Essential)
• Do you have a good knowledge of the London road network system and the elements that contribute towards minimising congestion? (Desirable)
• Are able to remain calm under pressure and prioritise tasks in a pressurised environment. (Essential)
• Do you have control centre experience? (Desirable).
• Are you experienced in providing real-time communications to partners / clients? (Desirable)
• Do you have a good knowledge of Incident Management and capable of coordinating multiple and or large-scale incidents? (Desirable)
• Are you computer-literate and able to use multiple systems in a dynamic environment? (Essential)

Shifts

Working as part of a 24/7 operation in our advanced control centre in Southwark, you will be working a shift roster made up of early shifts (06:30 – 14:30), late shifts (14:00 – 22:00) and night shifts (21:30 – 07:00) on a rotational basis. There are some variations in the shift lengths on the roster particularly on weekends.

Equality, Diversity and Inclusion

We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

Application Process

Please provide a covering letter and CV, the length of each should be no longer than two sides of an A4 page.

The closing date for applications is 23:59 on Sunday 12th February 2023

Other Information

You may be required to undergo a Metropolitan Police NPPV1 (non-police personnel vetting) vetting process.

For further information on this role please contact Sophie Taylor-Finch on sophie.taylor-finch@tfl.gov.uk

Benefits

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the business area but mostly include:

• Final salary pension scheme
• Free travel for you on the TfL network
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home
• 15 days annual leave plus public and bank holidays
• Private healthcare discounted scheme (optional)
• Tax-efficient cycle-to-work programme
• Retail, health, leisure and travel offers
• Discounted Eurostar travel