Delay Investigation Manager

Who we are Join Our Journey – Together we will Make it Happen Here at Transport for Wales we are preparing for the future. We will be building new stations, introducing new trains, and transforming the rail network across Wales and the Borders. This brings opportunity – for Wales’ economy, and for you. Our vision is to create a world-class railway that will enable Wales to prosper for generations to come. But achieving this depends on the quality of our 2600+ people and the environment we create to enable them to succeed. Role responsibilities We are currently recruiting for an Delay Investigation Manager who will join the Planning and Performance team in a role that will guide the business on the Delay Attribution process and ensure it is in line with rules and procedures and fully adhered to. This role will involve working with various managers and stakeholders internally and externally, including close working with the Network Rail Delay Attribution team so that delay minutes are attributed correctly so that the key performance metric – Passenger Time Lost (PTL) is accurate. Responsibilities will include but not be limited to:

• Manage Level 1 & Level 2 processes of delay attribution until each delay incident is concluded – with all necessary investigations carried out.

• Ensure that all TRUST Delay Incidents (TINs) assigned to TfW are investigated fully, using a wide range of bespoke industry systems and sources of information.

• Work closely with Network Rail to review and resolve any TRUST Delay Incidents that have been disputed.

• Audit any associated reactionary delay minutes to ensure the total minutes in the incident are accurate.

• Collate and review reports from managers across the business, ensuring they are valid so that disputed TINs can be successfully challenged to Network Rail.

The successful candidate This is a great opportunity to join a dynamic team during an exciting time of transformation and growth at Transport for Wales Rail Limited. We are looking to appoint a candidate who is skilled and experienced in a comparable role, and eager for this next challenge. Essential requirements to be considered for this role:

• Strong problem solving, quantitative and analytical abilities with excellent numeric, IT and analytical skills.

• Extensive knowledge of Excel and good knowledge of other MS Office packages

• Excellent verbal and written communication skills with an ability to communicate effectively and work collaboratively across multiple functions and with various stakeholders.

Desirable requirements -

• Experience of industry systems such as TRUST, Bugle & TMIS is desirable but not essential.

• Demonstrable experience of working within the Rail industry with knowledge of relevant processes is desirable but not essential.

Welsh Language Skills The ability to speak/write Welsh would be advantageous to your application, but it is not essential for this role. Transport for Wales Rail Limited supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve and maintain their Welsh Language skills. We fully support staff who want to improve their Welsh language skills, and personal development for Welsh Language skills are offered in a variety of ways such as online learning, classroom courses and funding attendance at local community courses. Equal Opportunities At Transport for Wales Rail Limited we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the communities we serve. Through this we’re determined to be one of Wales' leading inclusive employers. We’re creating an inclusive transport network that everyone in Wales can be proud of. Next steps Does this role sound like the opportunity you are looking for? Do you want to find out more? See attached Job Description for further details. This advert will close at midnight on 16/03/2023. We do encourage you to submit your application as early as possible.