Customer Service Manager
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Wrexham
25 days annual leave plus 8 bank holidays
Free parking
Monday to Friday (early Finish on Fridays)
Company pension plan
Cash healthcare plan
Career progression
Eligibility to participate in UK Goal Share Plan
Life insurance
Company sick pay - after qualifying period
The Role: We are currently recruiting on behalf of our global manufacturer client for their role of a Customer Service Manager. As Customer Service Manager, you will be responsible for managing a busy Customer Service team, working closely with production, supply chain and operational departments and offering an outstanding service to a worldwide client base. This is a wonderful opportunity develop a career with a reputable business that is currently going through a sustained period of growth.
Responsibilities of the successful Customer Services Manager: • Ensure the Customer Service team process and acknowledge customer enquiries.
- Support, when needed, Customer Service team with account management duties; follow company processes from order through to dispatch and manage client expectations to delivery times.
- Motivate and support team to achieve business targets and objectives.
- KPI reporting to group and act as point of escalation.
- Identify areas for continuous improvement and ensure team adhere to company standards and policies.
- Ideally have experience within manufacturing and have knowledge of ERP sand CRM systems.
- Be able to demonstrate experience of managing, motivating and mentoring a team.
- The appointed Customer Service Manager will be required to travel to different offices occasionally.
- Permanent
- Free parking
- Monday - Thursday 8am-4:30pm. Friday 8am - 2:30pm
- Positive working environment
- Enhanced pension, life insurance and company share scheme
For further information please contact Rachael on 01978 366123
This vacancy is advertised by Travail Employment Group who are acting as an Employment Agency.
If we have not contacted, you within 7 days you may not have been successful for this position but please feel free to give us a call to discuss similar roles
All candidates registering with Travail Employment Group will need to provide proof of identity, and evidence of any experience, training, and qualifications our client considers necessary for this position.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Staffing, Recruitment & Subcontracting
Based on transatlantic hiring benchmarks for Customer Service Manager roles across Travail Employment Group Ltd's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Staffing, Recruitment & Subcontracting.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £38,000 - £38,000 bracket, including retirement vesting and health parity.
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