Team Leader - Heathrow - Full-Time

Team Leader – Heathrow Airport
Job Type: Permanent Hours per week: 37.5 hours Shift: 5 on 3 off between 4.30am and 11pm
Benefits:

• 22 days plus bank holidays pro-rata
• Employee discount platform with Everyday Rewards by Bravo at hundreds of shops & online stores

• Employee Assistance Program
• Season Ticket Loan/Ride to Work Scheme
• Life & Dental Insurance, Critical Illness Cover

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Travelex attributes its success and growth down to its hard-working people. It’s their desire to deliver exceptional results, service, and positive experiences to our customers every day so that it sets us apart from the rest. If you see yourself as a natural leader who can galvanise people and lead from the front showcasing best practice but also coach and mentor from behind the scenes to orchestrate a dynamic and efficient team, we want you as our next ‘Team Leader’
As an integral part of the Heathrow Management Team, you will be placed at the heart of a bustling airport environment where thousands of customers are embarking on business or personal trips. Whether they’re on an “early bird” flight or “taking a red eye” we want to ensure that we are there to support our customers by being adaptable to their requirements and delivering on our promise to fulfil their travel money needs!
What will you be doing?

• Managing a team of Travel Service Partners ensuring each member of the team strive to deliver the best possible customer experience to every customer who transacts with Travelex.
• Nurturing and mentoring the team to maintain high levels of customer service and ensure Travel Service Partners can perform to the best of their ability with the best training available.
• Focusing and reviewing customer feedback, service levels and Travel Service Partner performance to act accordingly and implement solutions and processes that improve outputs and achieve objectives

• Engaging with customers to process all foreign exchange transactions accurately and efficiently.
• Delivering on key performance goals both procedural, operational and customer focused
• Utilising your keen eye for detail to process daily online FX request and deliveries
• Implementing and driving best practice legal and regulatory standards and adhering to Travelex compliance procedures to ensure operational compliance and efficiency.

What do I need to have?

• A passion for leading - You’ll know what it takes to galvanise and leads dynamic and diverse teams to deliver on targets and business objectives, putting in place effective processes and procedure to achieve your goals.
• Great communicator and motivator – You’ll find talking with people and building relationships comes naturally to you. You’ll not only be a great talker, but a good listener who is understanding of people and their needs. We know people perform better when they feel valued and heard.
• Great customer service matters to you – You know what good service looks like, you understand the ramification of delivering bad service and a poor customer experience, so you make it your goal to deliver exemplary service in every interaction.
• Desire to succeed – You’ll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.

What does the interview process look like?

• Step 1 – Our team of Talent Acquisition Partners will review your application and get in touch with you if they think your experience fits the brief and conduct an initial screening call.
• Step 2 – You’ll be invited to a face-to-face interview to meet with the Location Manager. We’ll delve deeper into your experience and assess your suitability and background in relation to the roles and its core objectives. They’ll be plenty of time for you to assess us equally and ask lots of questions to ensure this role is right for you too. Given you’d be working with vast amounts of money on a regular basis they’ll also be a small numerical test too that’ll you’ll complete.
• Step 3 – If successful we’ll reach out and offer the opportunity to join Travelex as our newest Team Leader. If you’re unsuccessful, we’ll still reach out to you to provide detailed feedback. We owe you that much as an employer who’s dedicated your time to meet with us.

About Travelex We are one of the market leading specialist providers of foreign exchange. Founded in 1976 and differentiated by our brand and market footprint, over the past 45 years we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money. Our mission is to simplify our customers’ access to international money, however and whenever
Exciting? We think so! Your journey starts here, so take the first step to become part of the Travelex Team by clicking apply!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status