Customer Service Assistant Trainee

Customer Service, it means many things to many people. But being Completely Customer Focused is what we stand for. Part of the Travis Perkins Group, CCF are a nationwide distributor of insulation and interior building products to the UK construction industry and with your help our goal is to be number one in the industry for customer service, ensuring we provide all of our customers with the support they need to get the job done. So ask yourself, are you Completely Customer Focused?
Being an Apprentice Customer Service Assistant with us gives you a fantastic opportunity to showcase your ability to build relationships with customers. Don’t worry though, we don’t expect you to already be an expert in our products. You’ll join our industry-leading apprenticeship programme, enabling you to build the necessary skills, knowledge and behaviours to be best you can and to set you up for future success.
Our CCF Pursuit of Better Certificate is a 12 month Apprenticeship that will give you the tools to be successful in your role. Over the length of your apprenticeship programme, you’ll explore:

• Our safety culture within branch
• The products we sell and the services we provide
• What makes us different and keeps us as the number one choice for our valued customer base

Our Apprenticeships are focused on your development and factor study time into your working week, so you can achieve your qualification without affecting your work-life balance. We provide you with a fantastic support network through; 1:1 coaching, mentoring and technical and skills training to enable you to progress your career with us. Along the way, our experienced team will provide you with plenty of support to ensure you get the best out of your Apprenticeship. And it doesn’t have to end here, as we have a suite of Apprenticeship programmes that can support you to continue to develop your career with us, all the way up to the Boardroom.
Our Apprenticeships are award winning. In 2022, we were voted as the 11th best employer of Apprentices by Rate My Apprenticeship and 33rd best employer of Apprentices by the Department of Education.
What’s the day-to-day? No two days are the same, but ultimately you’ll: Build relationships with customers over the counter and on the phone by taking orders, providing quotes, offering possible solutions and relatable products Be helpful and friendly, you will likely get to know our customers on a first-name basis Use your learnt knowledge of our products to assist with enquiries, provide product information, prepare quotes and help each customer with their purchase
What’s in it for you? A competitive salary and benefits which include 22 days holiday, colleague bonus and colleague discounts across the Travis Perkins Group businesses. We also have a number of online discounts at leading retailers from theme parks to eating out and cinemas. Our working hours also offer a great work life balance - most of our customers choose to enjoy their weekends and bank holidays which means you can too!
Does this sound like you? We’re looking for individuals with the potential to be future leaders within our business. You’ll be someone who is keen to immerse themselves and work across all areas of our businesses with the ambition and desire to build a long lasting, successful career with us. Preferably with previous warehousing experience although this is not a
We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves. You be you, it makes us, us.