Business Analyst
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Position Overview & Specifications
About Us
We're The Restaurant Group (TRG for short) and we're one of the UK's biggest hospitality businesses. Were a significant player in the UK casual dining market, operating over 400 restaurants and pubs including Wagamama, Frankie and Benny's, Chiquito, and Brunning & Price. Our diverse portfolio of brands provides something for everyone, and we are proud to be TRG!
The Role
We are looking for an experienced Business Analyst, primarily based in our London Bridge office. Reporting into the Head of Business Analysis and working within the fast-paced Tech & Change team, this is a key role, identifying and developing solutions that meet defined business challenges and needs.
You will work across the entire project lifecycle, from scoping through to post go-live, and work with a variety of stakeholders up to CEO level.
Key Responsibilities:
- Define the most appropriate analysis approach to fit the assignment and deliver the agreed BA artefacts throughout the project lifecycle
- Undertake business case and Discovery phase analysis. Typical tasks: High level business requirements, benefits identification, solution options, costs etc.
- Support the vendor selection process e.g., Market analysis, RFI, RFP
- Model As-is / To-be business and systems processes. Preferred notation is BPMN 2.0
- Elicit, document and manage business requirements / user stories for both waterfall and agile assignments. Toolset includes Word, Excel and Azure DevOps
- Write comprehensive acceptance criteria and work with Dev/QA teams to ensure understanding
- Refine user stories and participate in agile ceremonies as required
- Plan, schedule and facilitate dynamic meetings, workshops and presentations
- Support the business in planning and executing User Acceptance Testing (UAT)
- Provide user training and post go-live support
- Actively participate in the TRG BA community, sharing knowledge and supporting colleagues
Required Experience:
- Experience as a Business Analyst in a relevant sector (leisure, hospitality, retail)
- Experience working with tech development teams to build and enhance customer-facing, front of house and back-office systems
- Experience of quickly building trusted stakeholder relationships at all levels of the business
- Experience of working with both waterfall and agile methodologies
- Knowledge of a range of business analysis methods, tools and standards
- Experience working with partner organisations and/or 3rd party suppliers
What we can offer you:
- 20% Bonus
- Up to 50% Food and drink discount for dine in with friends and family at any of our TRG brands, including Wagamama's, Frankie and Benny's, Chiquitio's, Brunning and Price Pubs and any of our airport concessions
- Eligible for ShareSave Scheme
- Vitality membership and discount platform
- Group Income Protection
- Life Assurance
- Private healthcare cover
This is a fulltime role, located at 5-7 Marshalsea Road, The Restaurant Group PLC.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Restaurants & Cafes
Based on transatlantic hiring benchmarks for Business Analyst roles across TRG Head Office's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Restaurants & Cafes.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £50,000 - £65,000 bracket, including retirement vesting and health parity.
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