Call Centre Agent | Edinburgh
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
Transatlantic Cost of Living & Purchasing Power Benchmark
Compare US ($) vs UK (£) Salary & Net Take-Home Pay
Calculate tax deductions, living costs, and purchasing power parity across US & UK metros.
Position Overview & Specifications
This role is Monday - Friday from 09:00 - 17:30 and can offer a Hybrid working contract after an initial period of 2 months.
Please note you must already have the right to live and work in the United Kingdom before applying for this role.
ABOUT THE JOB
Receive inbound calls, emails and Webchats from guests and provide a seamless customer experience.
Respond to all queries e.g. location of pickups, prices, times and amendments.
Check availability using our database and spreadsheets. Offer alternatives to secure sales and process cancellations/refunds.
Assist with monitoring the general domestic coaching inbox and any other specific mailbox (categorising, replying to enquiries and printing).
Reconciliation of payments taken online or from regional offices and forwarding a daily report to a centralised accounts team.
Assistance with daily administration such as printing and mailing.
Assisting operations staff with calling guests as required and any other requirements as they arise.
ABOUT YOU
Previous experience working in a customer service/ reservations environment would be desirable.
Confident communications and organizational skills are essential.
Guest focused with a drive to deliver excellent customer service to our guests and clients.
Previous administration or finance admin experience would be an advantage but not essential.
Willingness to learn and work both independently and as part of a global team.
Excellent level of English, both written and verbal.
ABOUT OUR OFFER
Competitive salary and benefits as standard
Career progression opportunities in more than 50 countries worldwide
Develop yourself as part of a friendly, richly diverse and virtual international team
Exceptional approach to your learning - access to free learning platforms & language lessons
TUI Musement is a leading Tours & Activities business. It combines a scalable digital platform with local service delivery, to offer excursions, activities, tickets and transfers in more than 50 countries worldwide. There are over 130,000 ‘things to do’ in all major holiday and city destinations, which are distributed through B2B partners, via the Musement and TUI websites and direct to TUI customers. We also offer services to cruise lines through Intercruises Shoreside & Port Services in ports worldwide.
TUI Musement sold around 10 million excursions, tours and activities delivered by our international colleagues located around the world and is one of the major growth areas of TUI Group.
We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA .
#TUIJobs #TUIMusement #LI-GS1
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Travel Agencies
Based on transatlantic hiring benchmarks for Call Centre Agent | Edinburgh roles across TUI's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Travel Agencies.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £32,745 - £40,747 bracket, including retirement vesting and health parity.
Explore Related Opportunities (United Kingdom)
Other high-paying verified positions matching your industry profile.
Principal Data Analytics Specialist
Senior Clinical Diagnostic Radiographer
Senior Site Reliability & Kubernetes Engineer (SRE)
Consultant Acute Care Physician (General Medicine)
Head of Cyber Security & Zero Trust Architecture
Apply for this Position
Receive high-paying Travel Agencies openings directly to your inbox.
