Client Service Specialist

Jersey Operations Global Wealth Management

Job Reference #

274764BR

City

St. Helier

Job Type

Full Time

Your role

Would you like to help us enhance our client experience, now and for the future? Are you client orientated with high risk awareness? Are you organized and flexible, with a good overall technical understanding of WM Operational processes?

We’re looking for someone with your skills to:

• Provide Service Support in query and incident management and oversight
• Coordinate monthly Service Support and Governance meetings with business stakeholders
• Be a Change Manager by participating in continuous improvement and Change projects
• Oversee Outsourcing and Vendor Governance Frameworks

Your team

You’ll be joining a new WM Operations team called Service Support and Governance (SS&G). You will be based in Jersey and will provide expertise and support to front office and Operations colleagues in Jersey, London and Poland ensuring issues are resolved in a timely manner, service levels are met and maintained, and operational risk metrics remain stable. You will play a key role in ensuring Client satisfaction levels are high. Our key objective is to deliver excellent client services with continuous improvement on process efficiency and risk control.

Your expertise

• 5-10 years firsthand WM Operations experience
• Methodical and concise, with a solution-oriented way of thinking
• Familiar with procedure documentation and/or process improvement
• Effective communication and people skills
• Highly motivated, dedicated, proactive and a strong team player
• Excellent organizational, prioritization and multi-tasking skills
• Proven ability to work independently

About us

UBS is the world’s largest and only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.

With more than 70,000 employees, we have a presence in all major financial centers in more than 50 countries. Do you want to be one of us?

Join us

At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.

From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we’re more than ourselves. Ready to be part of #teamUBS and make an impact?

Disclaimer / Policy Statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.