Trainee Service Engineer

You will be working with a geographical based team, assisting and learning from experienced field service engineers how to promote the UCC brand by responding to service call requests by working in a professional and efficient manner to resolve ‘bean to cup’ and ‘traditional’ coffee machine callouts first time.

Our trainee route is a six-month programme leading to established reactive and preventative maintenance field service engineer position with associated salary

• Carry out a broad range of coffee equipment repair and preventative maintenance tasks from fault finding to diagnosis, making sure all coffee equipment is left in a good working order.
• All work carried out meets the correct equipment set up as per agreed specification providing consistent coffee quality to ensure first time fix and customer satisfaction.
• Work proactively with the central call centre, by taking day to day instructions, keeping them updated, so waiting customers are kept informed.
• Comply with all on-site arrival procedures, by making contact with a manager/supervisor on site to introduce yourself and seek permission to commence work on equipment.
• Adhere to Health and Safety procedures, undertaking risk assessments to ensure that it is safe to work and bring any risks to the attention of the company management.
• Complete all necessary on-line job sheets, time sheets and supporting documentation as required, ensuring it is reviewed and completed prior to leaving premises, to validate client satisfaction.
• Keep in good working order all tools, equipment and vehicles supplied by the company, reporting any faults, breakages or equipment failures to your line manager daily.
• Provide agreed spare parts stocks via hand held unit to ensure that parts are invoiced to the customer, deducted from stock and replenished to maintain your vehicle stock inventory.

• A confident individual with excellent for customer service skills
• No experience is essential as full training programme will be provided
• Demonstrates good problem solving skills with an electrical or mechanical aptitude
• Computer literate with a clean driving licence
• Self-motivated with a flexible approach to work, location and hours